Anyone Can Order Labs Now: Who's Interpreting Them?
In this episode of the Root Cause Medicine Podcast, we explore a growing clinical reality: patients now have immediate access to advanced bloodwork but not necessarily interpretation with a clinician.

In this conversation, we introduce Fullscript Journeys, the provider-led answer to direct-to-consumer lab platforms. With lab testing, AI-supported interpretations and wellness plans, and seamless follow-ups, Journeys empowers providers to deliver a modern patient experience — without compromising clinical guidance.

What is Fullscript Journeys?

Fullscript Journeys is a provider-led lab-to-plan solution that enables clinicians to deliver a modern, digital care experience while maintaining clinical oversight and individualized judgment.


Patients can:

• Order labs through a branded storefront curated by their provider
• Complete a simple intake to power a personalized wellness plan
• Schedule a blood draw
• Access structured, provider-reviewed labs results
• Receive a personalized wellness plan from their clinician
• Stay on track with retesting and follow-ups

Providers can:

• Choose or customize lab panels (including 20 ready-made templates)
• Launch and share a Journeys storefront to grow their practice
• Keep current patients engaged by adding a Journey to their care plan
• Review and edit AI-assisted draft interpretations before release
• Approve and personalize wellness plans
• Monitor lab orders, results, and follow-ups within one dashboard

Fullscript Journeys is designed to reduce repetitive administrative work – such as creating first drafts of interpretations and coordinating follow-up lab orders – while preserving provider authority, individualized care planning, and appropriate clinical review.  Importantly, Journeys functions as clinical decision support. It does not replace medical judgment, diagnosis, or individualized patient assessment.

Key Episode Themes

• More patients have lab results in hand—but not clear answers. The bottleneck is interpretation, not access.
• AI can help draft and organize information, but it supports clinical judgment—it doesn’t replace it.
• Preventive, long-term care can scale with better systems—while keeping trust and the provider–patient relationship at the center.

Fullscript Journeys gives providers a scalable way to deliver personalized care that keeps patients engaged and under their guidance between appointments. Patients order labs through a personalized storefront, receive AI-powered interpretations, and follow a wellness plan built around their results. Automated follow-ups keep patients engaged over time, and providers stay in control of every care decision without taking on additional administrative work.

Guest Information:

Dr. Cheng Ruan, MD, Physician Transformation Institute
Dr. Emlah Tubuo, PharmD, Powell Pharmacy
Liz Mckinney, MS, CNS, LDN, Nutrisense
Josh Walters, Head of Product at Fullscript


Disclaimer: The views expressed on this podcast are those of the hosts and guests and don’t necessarily reflect those of Fullscript or any affiliated organizations. This podcast is for informational and educational purposes only and is not intended to be medical advice. For your safety, always check with your doctor or healthcare provider before making changes to your health routine.