Changing The Industry Podcast

Auto Repair Industry Pay Structures Debated With Steven Fafel of AutoOps


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Lucas Underwood and David Roman welcome the founder and CEO of AutoOps, Steven Fafel for a deep dive into the complexities of workplace motivation and compensation. 

Steven weighs in on how background shapes attitudes towards money and professional contentment, narrating the subtle dance between ethics and earnings in the auto industry. Lucas introspects a paramedic's dual life as a rock climber, symbolizing the balance between passion and livelihood, while David shares the story of Cameron Haynes to reinforce the notion of working to fuel personal pursuits. The trio engages in a lively debate on the auto shop pay structures, contrasting salary with commission-based models, and the implications on staff motivation.

00:00 Desire for faster, touchscreen tablets persists.
04:20 OE subscription provides accurate and reliable data.
07:44 Dealerships prioritize data for sales opportunities.
10:20 Expect complacency in demanding work environments.
12:42 The Commission structure should align with company values.
18:16 Incentivizing staff can improve trust in sales.
19:41 Neglecting to schedule impacts the shop's work and revenue.
22:20 Choosing fulfillment over money, pursuing meaningful activities.
27:50 Disruptive car service leads to customer compensation.
30:29 Workers unload quickly, stacking boxes efficiently.
35:00 Trump's persona and fame lead to danger.
35:43 Appreciate the chat, I always enjoy it.

...more
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Changing The Industry PodcastBy David Roman & Lucas Underwood

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