Automotive Field Theory

Matt Fanslow discusses the importance of automotive repair shops setting a barometer for the value they provide. He compares this to consumer and professional products in other industries, like lawnmowers and chainsaws, to illustrate differences in quality.

Show Notes

• Comparing lawnmowers and chainsaws (00:01:14) 
• Demonstrating value in automotive repair (00:10:46) 
• Marketing and communication strategy (00:12:57) 
• Setting the barometer through demonstration (00:15:22) 
• Utilizing social media and radio for marketing (00:17:34) 
• Comparing Products (00:19:44) 
• Demonstrating Value (00:20:51) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow tackles the misunderstood relationship between profit and greed in business. He references the YouTube Short "Farmer Does the Right Thing on Shark Tank," using the comments section as a springboard to discuss public perceptions of profit.

Show Notes

• The association of profit with greed (00:00:11) Matt discusses the perception of profit as a negative concept and its association with greed in business.
• YouTube short "Farmer Does the Right Thing Shark Tank" (00:01:14) Matt talks about a YouTube short video featuring a farmer's product pitch on Shark Tank.
• Challenges in justifying pricing to customers (00:03:41) Matt discusses the difficulties businesses face in justifying their prices to customers and the need to educate them about the value provided.
• Misconceptions about profit and pricing (00:06:21) Matt addresses the misconceptions regarding profit margins, and pricing strategies.
• Tackling the association of profit with greed (00:14:36) Matt explores strategies for addressing the negative association of profit with greed and the importance of educating customers about business operations.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Mo Ali from Lock Labs discusses the challenges facing the automotive locksmith industry due to new credential requirements for accessing the immobilizer functions on aftermarket tools. Mo also discusses the National Automotive Service Task Force (NASTF) and the Vehicle Security Professional credentials. It's not just about cutting keys; it's about navigating a maze of electronics, modules, and regulations. 

Show Notes

• NASTF and Vehicle Security Professional credentials (00:02:32) 
• Impact of the credential requirement (00:03:54) 
• Role of NASTF and implications of the new requirements (00:09:14) 
• Debate on key programming (00:11:44) 
• Potential consequences of the new credential requirements (00:14:28) 
• VSP Credentials and Key Cutting (00:18:54) 
• Implications of Key Making Outside Locksmiths (00:22:21) 
• Predictions for the Locksmith Industry (00:24:20) 
• Challenges and Opportunities for Locksmiths (00:29:40) 
• Perception of Locksmiths and Technicians (00:32:41) 
• Forced Collaboration and Industry Changes (00:33:27)
• Complexities of Key Making (00:37:01) 
• EPA Regulation and Emissions-Related Information (00:39:23) 
• Acquiring Immobilizer Data (00:50:55) 
• The learning process and lack of knowledge (00:51:50) 
• Security measures and protecting investments (00:52:45) 
• Government intervention and industry governance (00:56:58) 
• Advocacy and industry collaboration (00:57:59) 
• Engagement with NASTF and advocating for changes (01:00:01)
• Progress and understanding in industry changes (01:02:48) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow explores the similarities between gaming and automotive diagnostic work. He uses the game "Elden Ring" as an example to discuss the importance of learning from mistakes, adapting strategies, and persevering through challenges—skills that are also vital in the automotive industry.

Show Notes

• Gaming and the Lessons from Elden Ring (00:00:11) 
• The Importance of Training for Technicians (00:11:08) 
• Exploring and Embracing Challenges in Gaming and Real-world Diagnostics (00:12:08) 
• Free Thinking and Following Procedures (00:17:53) 
• Gaming Experience and Work (00:18:53) 
• Feeling Good about Accomplishments (00:19:57) 
• Learning from Situations and Journaling (00:21:01) 
• Improvements and Tools (00:22:10) 
• Business Decisions and Tool Acquisition (00:23:16)
• Applying Gaming Enjoyment to Work (00:24:17) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

"Would you be willing to pay extra for certain classes?" 

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Matt Fanslow and Sean Tipping from the Automotive Diagnostic Podcast discuss what makes for a great automotive training class. They emphasize the importance of practical application, engaging instruction, and a balance between theory and hands-on experience. They also highlight the qualities of an effective instructor and the value of hands-on training.

Show Notes

• The Build-A-Tech Program (00:00:11) NAPA Auto Tech offers training courses for technicians.
• Cloning (00:01:39) 
• Calibrating Subaru(00:08:30)
• Characteristics of a GGreat Automotive Training Class (00:13:25) 
• Balancing theory and practicality (00:16:52) 
• Selecting the right class (00:17:57) 
• Designing effective classes (00:19:13) 
• The value of educational strategy (00:23:39)
• Challenges in class development (00:25:53) 
• The role of humor and interaction (00:31:56) 
• Engaging Presentations (00:33:16)
• Handling Audience Interaction (00:34:40) 
• Effective Presentation Styles (00:37:14)
• Responding to Questions (00:37:45) 
• Honesty and Case Studies (00:42:19)
• Powerpoint Presentations (00:51:52) 
• Reference Material (00:55:09) 
• Hands-On Training (01:04:16) 
• Logistics of Hands-On Classes (01:05:13)
• Challenges of Hosting Hands-on Classes (01:10:33) 
• Interest and Investment in Specialized Classes (01:13:06) 

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow explores the complexities of electricity in automotive diagnostics. He breaks down fundamental concepts of volts, amps, resistance, and Ohm's law, using practical examples to clarify their roles in vehicle electrical systems.

Show Notes

• Challenges of Explaining Electricity (00:01:15) 
• Fundamental Aspects of Electricity (00:02:42) 
• NAPA Auto Tech Training (00:18:20)
• Understanding Voltmeter Readings (00:19:21) 
• Ground Reference and Voltage Drop (00:20:29) 
• Effect of Resistance on Voltage (00:22:44) 
• Series Circuit and Voltage Split (00:29:17) 
• Verification of Electrical Issues (00:32:29) 
• Fuse Block and Voltage Verification (00:34:44) 

Voltage Drop Testing (00:34:55)

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow explores the analogy between running a repair shop and the world of dating. He shares insights on first impressions, trust-building, and the value of substance over style in both customer relationships and shop management. Matt emphasizes the need for repair shops to maintain high standards of service and to view customer feedback as opportunities for growth.

Show Notes

• Dating in Modern Times (00:01:15) Comparison of modern dating to historical dating and personal experiences with initial interactions.
• Physical Attractiveness and Shop Appearance (00:02:25) Reflections on interactions with physically attractive individuals, similar to the importance of a shop's appearance.
• Importance of Customer Reviews (00:04:54) Discussion on the significance of customer reviews, the impact of negative reviews, and the importance of backing up a shop's exterior with quality service.
• NAPA Auto Tech Training Sponsorship (00:11:34) Information about NAPA Auto Tech Training and its benefits for technicians and shop profitability.
• Constant Improvement in Customer and Employee Interactions (00:13:42) Emphasis on the importance of constant improvement in customer interactions and the parallels with employee relationships.
• Long-Term Relationships and Continued Accreditation (00:17:06) Discussion on the importance of continued accreditation and constant improvement to maintain long-term relationships with customers and employees.
• Shop Relationship Parallels (00:18:13) Drawing parallels between shop hiring and dating, emphasizing the importance of attracting and maintaining long-term relationships with employees.
• Attracting Talent (00:19:16) Encouraging self-reflection on what attracts and separates a shop from competitors, and the importance of perpetuating long-term relationships with employees.
• Promoting Training (00:20:20) Advocating for the importance of training.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Have you discovered the power of training conferences? It’s not just the learning—it's the collaboration of minds, the shared experiences, and the connections that make them invaluable. 

Show Notes

• Reflections on Vision Hi-Tech Training & Expo 2024 (00:01:32) Personal observations and experiences at the Vision 2024 conference.
• Hands-On Key Cutting Class (00:02:39) Description of a hands-on key cutting class, including the tools and sponsors involved.
• Scan Tool Class and Discussions (00:03:53) Discussion of various scan tools and their capabilities, featuring notable industry figures.
• All-Day Hands-On Pico Class (00:05:01) Description of a comprehensive all-day training session focused on Pico technology and vehicle diagnostics.
• Tech Talks Presentations (00:08:41) A series of presentations by industry experts on personal and professional experiences, including case studies and techniques.
• Trade Show Experience (00:15:48) Overview of the trade show, including interactions with various booths and industry professionals.
• Reflection on Training Resources (00:18:05) Discussion of training resources and their value for technicians, including specific recommendations.
• The discussion about technical training (00:19:13) Exploring the changes in technical training and the expectations for the next great trainers.
• The dedication and focus of a great trainer (00:20:23) Discussing the qualities and dedication required to become a top-notch trainer in the automotive industry.
• The impact of training conferences (00:24:01) Highlighting the importance of attending training conferences and the benefits of networking and learning from peers.
• Personal update and gratitude (00:25:08) Providing a personal update on a family member's health and expressing gratitude for support and interaction.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Thanks to our Partner, NAPA Autotech napaautotech.com

Matt Fanslow and Tanner Brandt discuss the nuances of automotive training and education. They emphasize the importance of selecting relevant classes that address specific areas of struggle within the industry, such as diagnosing parasitic battery drains. They highlight the complexities of troubleshooting and the limitations of current diagnostic tools, underscoring the need for better vehicle monitoring. The conversation also touches on the importance of networking and knowledge sharing, as well as the value of stepping out of one's comfort zone to explore new areas of learning at training events.

• Importance of selecting classes and getting the most out of training events in the automotive industry
• Choosing classes based on areas of struggle and seeking advice from experienced instructors
• Different phases of attending training events
• Value of soft skills and communication courses in the automotive industry
• Impact of quality training programs offered by NAPA
• Importance of ongoing training to keep up with evolving vehicle technology
• Importance of specialized training, particularly in the area of electric vehicles (EVs)
• Value of specialty classes focused on specific vehicle brands
• Importance of networking and staying engaged during training events
• Challenges faced in diagnosing automotive issues, particularly related to parasitic battery drains

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/

Matt Fanslow and guest Justin Morgan tackle various issues within the automotive industry during a live "Ask Us Anything" session. They discuss the struggle for industry respect, the challenges small shops face, and the crucial role of specialization. The conversation highlights the importance of training for staff development and the difficulties in motivating technicians to attend. They also explore the impact of influential figures on training, the dynamics between shop owners and technicians, and the importance of mentorship for new technicians.

Show Notes

• The barrier to elevating respect in the industry (00:01:18) Discussion on the challenges and factors affecting the level of respect in the automotive industry.
• The importance of specialization for small shops (00:09:26) The challenges faced by smaller shops and the importance of specializing in specific car lines or services.
• The impact of training on staff improvement (00:14:55) The significance of training and its role in enhancing the skills and knowledge of staff members in the automotive industry.
• The frustration of low training attendance (00:15:17) Discussion about the disappointment of low training attendance and the struggle to motivate technicians to take advantage of available training opportunities.
• The lack of awareness about available training (00:17:20) Exploration of the widespread lack of knowledge about the existence of various training resources and events within the automotive industry.
• Challenges of implementing online training (00:19:22) Discussion about the resistance and challenges in implementing online training, including the mental block towards online training and the lack of engagement with online resources.
• Differentiating job from career mindset (00:21:02) Exploration of the distinction between a job mindset and a career mindset and the difficulty in converting individuals from one mindset to the other.
• Discussion about specialized tools and training costs (00:25:21) Conversation about the cost and necessity of specialized tools and training, particularly focusing on the cost of entry and P-WAS tools for specific car lines.
• Challenges Faced by Small Shops (00:32:00) Challenges faced by small shops and the struggle for improvement and recognition.
• Perpetuating Positive Evolution (00:38:29) Addressing the negative attitudes towards the automotive industry and encouraging perseverance and growth.
• Delayed Gratification in the Automotive Industry (00:42:26) Comparison with other skilled trades and the potential for growth and success in the automotive industry.
• Investing in New Technicians (00:43:28) Discussion on investing in new technicians, advice for newcomers, and the challenges of starting out in the automotive industry.
• Discovering Your True Calling (00:45:11) Exploration of finding one's true calling, the expectations on young people, and the importance of giving opportunities without bias.
• Developing Mechanical Aptitude (00:46:21) The impact of changing environments, the lack of mechanical aptitude in younger generations, and the need for patience in skill development.
• Dealing with Frustrations in the Trade (00:50:01) Addressing the difference between frustration with vehicles and feeling stuck in the trade, and the importance of managing toxic work environments.

Thanks to our Partner, NAPA Autotech napaautotech.com

Email Matt: [email protected]

Diagnosing the Aftermarket A - Z YouTube Channel HERE

Aftermarket Radio Network: https://aftermarketradionetwork.com/