On this episode of the GrowOrtho Podcast, hosts Zach Dykes and Dr. Brice Gilliam dive into one of the most challenging aspects of running an orthodontic practice: identifying and managing negative team dynamics. Together, they share actionable advice for tackling the problem of “bad apples” within a team—insights that can help improve workplace culture and drive practice success. Tune in to this eye-opening episode and learn strategies to enhance your team’s cohesion and productivity.

Negative dynamics within a team can harm morale, productivity, and patient experience. Dr. Brice emphasizes that identifying and addressing “bad apples” is a necessary, albeit difficult, task for leaders. Here are some behaviors to watch for:

Dr. Brice recommends paying attention to your gut feelings about a team member. If their presence consistently creates tension or discomfort, it may indicate a deeper problem.

Once you’ve identified problematic behaviors, swift and deliberate action is essential. Dr. Brice outlines a five-step process to address these issues effectively:

Prevention is just as important as addressing existing issues. Here’s how leaders can create a culture that discourages negative behaviors:

Dealing with team members who exhibit minor infractions, such as occasional tardiness, can be tricky. Dr. Brice suggests addressing these “small bruises” early, before they escalate into larger issues. He advises leaders to have private conversations with these team members to set expectations and outline steps for improvement. If the behavior persists, it may be necessary to make difficult decisions to protect the team’s overall wellbeing.

Both Zach and Dr. Brice emphasize the broader impact of addressing negative behaviors. When leaders take a firm but fair stance, it sends a clear message to the rest of the team: the practice values professionalism and mutual respect. Conversely, failing to address bad behavior can lead to a decline in team morale and a culture of complacency.

By addressing issues head-on and fostering a supportive environment, leaders can cultivate a team that thrives on collaboration and shared success. As Dr. Brice aptly put it, “No one person is bigger than the goal of the practice.”

If you’re ready to improve your team dynamics and create a healthier work environment, take the first step by applying these strategies in your practice. Address issues promptly, reinforce positive behaviors, and lead with clarity and consistency. Your team—and your patients—will thank you.

For more actionable tips and insights, listen to the full episode of the GrowOrtho Podcast. Let us know your thoughts and questions, and join us in building thriving orthodontic practices that benefit everyone involved.

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