In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares why belonging and generosity will become hospitality’s greatest competitive advantages in an increasingly AI-driven world. Shamim discusses how deepening authentic connections with local culture, prioritizing genuine guest engagement over short-term revenue, and fostering a spirit of radical generosity enable hotels to thrive amidst rapid technological change.

More with Shamim: 

• Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury Hospitality
• How Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of Kenya
• Can You Scale Personalized Hospitality? Lessons from Nairobi’s Tribe Hotel
• From Privacy to Publicity: Hosting Royalty & A-List Guests

This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. 

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands