Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas Underwood chats with Tanner and Kassiady Markham, who share the challenges they faced while managing their automotive business. Tanner opens up about the impulsive behaviors that led to personal and business struggles, detailing the tense dynamic with a former business partner nearly bringing the shop to its knees. Meanwhile, Kassiady provides insights into the tough choices they had to make as a family, pushing for stability while Tanner sought help for his mental health.

00:00 Transitioning from Employee to Owner

06:50 Business Lessons from Pricing Mistakes

16:10 Unheeded Warnings and Consequences

18:18 Choosing Family Over Business

26:37 Employee Compatibility Over Skill

28:08 "Leaving Stress at Work"

37:41 Consistent Pay and Bonus Clarity

41:02 Cycle of Stress Impacting Business

48:22 "Building Systems for Better Decisions"

49:44 Choosing Elite for Personal Coaching

57:58 Eye-Opening Conversations Spur Growth

01:00:18 Maximize Efficiency Before Expanding