Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

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Lucas and David welcome the insightful Frank Scandura of Frank's European Service in Las Vegas, NV. Frank, with his rich expertise, introduces a methodical 27-point inspection strategy and underscores the significance of charging for comprehensive services that go beyond the basics, to compensate both customer and service teams fairly. They then get into balancing thorough vehicle inspections with customer accessibility and engagement. They encourage service providers to meticulously review Digital Vehicle Inspections (DVI) for precision, highlighting the correlation between inspection metrics and higher repair approval rates. Lastly, Frank shares his enthusiasm for a new business mapping tool designed to advance the industry, promising future discussions on the tool's impact.

00:00 Discussion about book impact on business growth.
03:35 Rocketfield assessment shows visionary potential in a team.
07:00 Quality shops certified for digital vehicle inspections.
13:03 Coaches are teaching not to estimate vague requests.
15:54 Consumer convenience can be risky, like doctors.
19:54 "Spot check inspections and training for improvement."
22:55 Check if they opened it, then measure time.
24:53 Importance of shocks, struts, and filter inspections.
27:07 Changing industry communication preferences towards text messages.
33:06 Scanning, testing, repairs, assessment, estimate for car.
35:10 Paid customer inspections provide valuable car insight.
36:56 Balancing free and paid car inspections effectively.
40:25 Admiration for an incredible and successful guy.