Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

Brett Kinsfather of Shopmonkey & Roy Wragth of Wragth Motorsports joins David and Lucas to preview their SEMA panel discussion. They plan to have legendary shop owners crack open their shop playbooks and share key strategies to running a well-oiled, high-performing shop.

Make sure to join them on Monday, October 30 from 1:00 pm – 2:00 pm in Room N257 (Located on Level 2 of the North Hall).

00:05:20 SEMA educational sessions, technology-driven speaker panel.
00:09:53 Managed evening shift, integrated self-driving software. Learn and apply skills from various programs.
00:13:09 Web developer Roy engaged with the SEMA event.
00:17:32 Panel discusses shop software and misconceptions.
00:18:36 Components of customer experience, setting expectations, shop organization, communication, technology usage, teaching and outsourcing work.
00:21:46 Shop owners seek innovation and profitability.
00:27:44 Daily influx of messages, automated responses used.
00:29:19 Shop owners not fully utilizing available resources.
00:31:51 People need encouragement to try new things.
00:37:22 Networking and learning are worth the effort.
00:38:46 Networking and stepping out of comfort zone.
00:41:40 Monday, Oct 30, experts share knowledge.