Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

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In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty. 

00:00 Shifted focus from large fleets to small businesses.

09:50 H Vac company faced frequent DEF lockout issues.

12:09 Fleet now committed to regular maintenance after issues.

20:49 Include comprehensive parts for sustainable GP/hour.

26:56 Truck's bad gearbox risks crash; owner unconcerned.

30:51 Technicians understand technical gravity better, easier.

35:23 Business obligations, fleet management, system-building process.

40:41 Leadership hindered by constant meddling and changes.

44:45 Consistency in fleet service billing causes concern.

49:24 Struggled with vehicle maintenance approach mindset.

55:17 Plan fails; detainee breaks out of car.

01:00:34 Obligation to alert vehicle owner about issues.

01:04:48 Build trust, adjust expectations, understand fleet goals.