Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
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If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

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In this episode, Lucas is joined by Jason Rainey, head of the Napa Auto Care program, and Matt Crumpton, Director of Program Development. Jason and Matt break down what makes the Napa Auto Care program valuable for shop owners, including a wide range of benefits from business development support to a robust nationwide warranty. They also discuss Napa's efforts to attract and retain technicians, highlighting new initiatives like the Team Tool Rebate program and ongoing investments in technician training.

00:00 Napa's Future: Innovation and Partnership

06:03 AutoCare Program: Supporting Member Growth

08:45 Elevating New Partnerships Strategically

10:09 Napa Auto Care Advisory Insights

13:18 NAP's Shift to Professional Market

19:08 Leveraging Napa Programs Effectively

22:03 Top-Tier Napa Auto Tech Training

23:17 Auto Care Recruitment and Retention Initiative

28:26 Senior Techs Advise Against Costly Tools

31:03 Evolving Technician-Support Dynamics

34:47 Carlyle Tool Rebrand Announcement

37:56 "Auto Care Education and Outreach"

40:52 "Comprehensive National Warranty Program"

43:27 "App Autocare's Nationwide Warranty Service"

48:24 "Napa's Century of Partnership"

52:27 Managing Partner Expectations Through Transparency

53:40 Improved Warranty Tracking Needed

56:58 Maximizing Member Engagement