Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

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In this episode, Lucas and David are joined by Jacob Wierengo, Brandon Ballou, Thomas Andrews, and Brett Hunziker for a deep dive into shop workflow and productivity. The group discusses the common challenge of scaling processes as independent repair shops grow, emphasizing the need to move shop operations and workflow out of the owner's head and into documented, team-driven systems. They also underscore the importance of regular staff meetings and ongoing training in fostering buy-in and consistency among the team. Plus, the conversation touches on adapting workflow tools and technology—like the use of Shop-Ware—to fit the unique needs of each shop.

00:00 Overdosing on Medication

07:56 Streamlining Shop Workflow Insights

15:32 Challenges in Shop Workflow Transition

19:23 Improving Customer Communication

24:40 Streamlining Shop Operations Independently

32:09 Shop Process Optimization Strategy

33:18 Overlooked Soft Skills in Training

41:07 "Streamlining Meetings with Otter AI"

43:48 "Workshop Workflow Coordination Process"

53:06 Job Pricing and Buffer Strategies

58:35 "Building a High-End, Honest Brand"

01:02:46 "Unpaid Rotating Tech System"

01:05:13 Car Troubles: Efficient Scheduling