This High Performance Podcast for Real Estate Agents focuses on building and leveraging your database. Josh Phegan and Alexander Phillips discuss which details to include about each client, why categories matter, and the importance of mobile access to your database. Alexander tells why he uses a headset in his office, and how he manages incoming information whilst driving. Josh outlines a system for keeping client details current and available, and Alexander explains how grouping calls helps you stay focused. Next they discuss how a shared system keeps your team members informed about who clients are and how to handle each one. Alexander tells how he remembers clients he has forgotten quickly when they call. They end with advice on how to treat every client appropriately to build rapport and maintain relationships.