April 30, 2024

Calculating How Much Front Desk You Need with Dee Bills

40 minutes

In this new episode, Rick sits down with Dee Bills to talk about the biggest front desk revenue leaks, dealing with patient cancellations, and calculating how much front desk you need.

Dee is a front desk expert and founder of Front Office GURU where she successfully built training systems and processes in their PT practice resulting in consistent arrivals of over 95% and a growth over 300%.

In this conversation, Rick and Dee discuss topics, such as:

Calculating How Much Front Desk you Need - Formula

Hiring a Part-Time vs. Full-Time Front Desk

Online vs. Phone Booking for New Patients - what gets you the best results?

Clinicians Booking Their Own Schedule

Arrival Rate Drops 10 to 15%

Scheduling Utilization: 60%

Tracking Front Desk Metrics

Biggest Front Desk Revenue Leaks

Rescheduling/Cancelling Online vs. Phone Call

How to Stop Front Desk from Feeling Overwhelmed

Roles/Responsibilities of Front Desk Staff (check in/check out, verification, etc)

How Dee Grew her Clinic from $750k to $2M

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Instagram: https://www.instagram.com/dee.bills123/

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By Rick Lau

April 30, 2024

Calculating How Much Front Desk You Need with Dee Bills

40 minutes

In this new episode, Rick sits down with Dee Bills to talk about the biggest front desk revenue leaks, dealing with patient cancellations, and calculating how much front desk you need.

In this conversation, Rick and Dee discuss topics, such as: