In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational structures and processes that enable spontaneous hospitality. 

More with Shamim: 

• Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury Hospitality
• How Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of Kenya

This episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX. 

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands