Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by shop owner Mike Himes and guest Rick White to discuss the evolution of Mike’s shop over the past year. Rick shares coaching insights on overcoming emotional challenges around pricing and the importance of valuing your work. Mike reveals how increasing labor rates and implementing a robust parts matrix led to significant financial improvements, while the group addresses common industry pitfalls such as undercharging and ineffective workflows.

00:00 "Biggest Change: Workflow Insights"

07:24 "Facing Fear for Growth"

12:25 Growth Journey: From Beginner to Achiever

19:33 "iPhone Queue Frenzy"

23:29 "Only Expert in Town"

31:23 "Jeff Compton Protects Technicians"

32:33 "High Turnover Acceptance Debate"

40:48 "Stop When Risks Appear"

45:45 "Factory vs Full Process"

51:27 "Subscription Costs for Scan Tools"

55:27 "Pricing Adjustment Lessons with Rick"

01:03:24 "Parts Store Manager Advice"

01:04:51 Effortless Transition with Shopware

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Cody and Sabrina Gaddie. Cody shares the challenges and rewards of growing a mobile diagnostics business, including the importance of building processes and preparing for the business to run independently. Sabrina offers honest insights into the impact of business ownership on their relationship, stressing the need for communication and balancing personal well-being with supporting Cody’s vision. The group also discusses the broader state of the industry, highlighting the struggle to find passionate new technicians and the need for better incentives and training for diagnostic work.

00:00 "Making Business Valuable"

08:30 "Navigating Partnership and Resentment"

10:54 "Resentment Over Passion Priorities"

16:27 Life-Changing Industry Events

21:45 Streamlining Technical Support Processes

29:50 Teaching Automotive Skills Efficiently

35:38 Business Growth & Networking Challenges

36:51 Collaborative Networking Among Entrepreneurs

44:47 "Kid Hacks BIN Files Impressively"

49:38 "Diag Pricing Debate Unveiled"

53:51 Testing Explanation: Address vs. Zip Code

01:00:57 "Lucas Calls Out the BS"

01:03:04 "Mechanic Missteps and Recommendations"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Cecil Bullard, industry veteran and business coach. Cecil shares the importance of properly valuing diagnostic labor in automotive shops, explaining why most shops fail to charge adequately for the complex testing modern vehicles require. The conversation highlights the necessity for shop owners to plan for their financial future, emphasizing retirement strategies and the risks of working solo. Finally, they discuss the value of building a strong team and why technicians with no interest in leading or managing should reconsider opening their own shop.

00:00 DHT's Impact on Male Development

08:25 Auto Shop Diagnostic Process

14:58 Hormones, Cars, and Adjustments

20:55 Optimizing Average Repair Order

26:23 Professional Standards in Coaching

32:23 "Raise Your Labor Rate"

33:52 "Revenue Variance Insights"

41:03 "Family Shop Management Plan"

46:51 "Contentment, Family, and Responsibility"

50:35 "Solo Work: Control vs. Risk"

57:30 Risk Balancing for Lifestyle Goals

01:02:58 Debt vs. Investing Motivation Struggles

01:06:09 Sun's Shift in Auto Shop Strategy

01:14:51 "Perspective and Self-Improvement Insights"

01:17:37 "Beyond Fixing Cars"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Liz Perkins, shop owner, technician, and multi-business entrepreneur, along with Jesse Meddaugh from 360 Payments. Liz shares her journey of growing a business from shop operations to training and managing multiple ventures, emphasizing the importance of understanding and mastering the financial side of the company—even getting hands-on with bookkeeping for deeper insights. The conversation explores the impact of integrated consumer financing on shop sales and customer experience, with both Lucas and Liz highlighting how offering payment options can reduce stigma, increase approval rates, and empower customers.

00:00 "Seamless Consumer Financing Growth"

03:51 Streamlined Vehicle Financing Process

08:30 Rising Costs of Car Repairs

12:36 Guaranteed Results Over Cheap Fixes

15:21 "Negative Impact of Free Diagnostics"

17:00 "Choosing Free Diagnostics Wisely"

20:40 "Working Mom's Struggles"

23:26 North Carolina DMV Renewal Woes

27:24 "Keep Growing, Keep Building"

32:09 Quick Harness Installation Guide

32:45 "Frustrated Mechanic Wrecks Harness"

38:32 Bookkeeping vs. Accounting Confusion

40:48 Understanding Business Fees

43:53 DIY Accounting Confidence

45:51 "Monthly P&L and Accounting"

50:52 Efficient Scheduling for Long Commutes

54:28 Tire Service Pricing Inquiry

56:27 Balancing Growth vs. Staying Solo

59:10 Grammar Concerns with Dashes

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas Underwood and David Roman are joined by Jeremy Hoyle, leadership coach and veteran of the family entertainment industry. Jeremy shares his personal journey from frontline worker to senior executive, emphasizing the importance of investing in your own professional development. The conversation delves into EOS and business fundamentals, with practical advice on leveraging KPIs and accountability to drive growth.

00:00 "Work Ethic and Ownership"

05:23 Leadership & Business Coaching Journey

10:44 "Dependability and Leadership Value"

19:37 "Building Layers for Growth"

23:39 "Improving Call Conversion Rates"

31:02 "Leaders Need Accountability Systems"

35:09 "Missed Conversations and Discipline"

38:26 Teaching Accountability Through Standards

45:05 "Mopping Mishaps and Frustrations"

50:12 "Policing Standards and Staffing"

56:50 Linchpins vs. Industrial-Era Education

01:03:09 "Struggles of Running a Shop"

01:03:49 "Sell the Shop"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, David Roman and Lucas are joined by Kyle Buenger, owner of KB Mobile Programming. Kyle shares his journey from burnout in a traditional shop environment to launching his own mobile programming business in Phoenix, Arizona. The discussion centers on the importance of proper financial planning, including pricing and insurance, for independent technicians. It also addresses the challenges and opportunities of working in a market with limited diagnostic talent, as well as the need to develop systems that support growth and long-term sustainability.

00:00 "Inconsequential Things Won't Change"

09:04 "Initiative to Solve Programming Issue"

13:05 "Starting Work and Progressing"

18:45 Honda Accord vs Ferrari Debate

21:50 Maximizing Mobile Repair Profitability

27:55 Managing Expenses with Steady Income

32:48 "Progress Over Fear of Loss"

39:37 Raise Prices and Build Value

44:04 Avoiding Tool Salesmen

48:27 "Work Dispatch and Programming Process"

53:22 "Investing and Reinvesting in Business"

01:00:04 Diagnostic Testing and Routine Basics

01:08:20 Tampered Seat Belt Leads Trauma

01:09:47 Unwanted, Costly, Certified Repairs

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Hallie Wasinger and Caroline Legrand from Shop Marketing Pros at the Sunrise event in Arizona. Hallie and Caroline share their expertise on the importance of identifying your shop’s ideal customer and crafting targeted marketing strategies, especially using Facebook, Google, and even programmatic ads. The discussion also covers the effectiveness of traditional marketing like mailers and coupons, the challenge of tracking ROI in advertising, and the nuts and bolts of creating engaging social media content.

00:00 Hot Weather Reactions Differ

09:10 Unexpected Heatwave Experience

11:21 Geographic Targeting for Business Pages

17:26 "Marketing Value-Added Services"

25:18 Streamlined Pricing Eliminates No-Shows

28:41 "Ethical Success vs. Unethical Gains"

36:18 "Luxury Laura Avatar Humor"

38:13 Marketing Strategy for Ideal Clients

45:31 Overpriced Analytics with Customer Tracking

48:46 Intrusive Client Data Proposal

56:18 "Auto Knockoff with Personality"

01:02:14 "Balcony Rescue Highlights Tension"

01:05:24 Dad's Shop: No Heat Experience

01:09:16 "Mama Kim's Guidance After Loss"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Adam Rath to reflect on the journey and evolution of their industry mastermind group. Adam shares how the group has grown from its early days, emphasizing the importance of building a community where shop owners can collaborate and hold each other accountable. The hosts discuss the impact of implementing the Entrepreneurial Operating System (EOS) in their businesses, highlighting its role in shaping leadership and clarifying organizational vision.

00:00 Leadership Restructuring and Future Plans

05:58 Growth and Accountability Through Masterminds

13:41 Addressing Customer Education Gaps

20:16 "Self-Implementing EOS Journey"

24:36 Assessing Employee Alignment & Capability

27:01 End-Year Hiring Pitfalls

32:55 Survival Over Vision

39:59 Protective Leadership Commitment

43:56 Personal Reflection on Growth Ambitions

50:32 "Reviving Vision in Medical Device Sales"

57:02 Reflect and Appreciate Progress

01:02:56 Intentional Clarity Breaks

01:04:48 Streamlined Meeting Schedule Changes

01:08:32 "Successful Business and Industry Giveback"

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners.

00:00 Top Tier Service Advisor Insights

08:01 Importance of Parts Deposit

14:25 "Communication Challenges with Autism"

20:58 Service Advisor Training Incident

25:58 Messy Hotel Stay After Bar Visit

32:35 "New CSR Training in NJ"

38:33 "Shopware Inspection with 5 Cs"

39:57 "Manual Workflow Explanation"

45:15 Cost Breakdown of Diagnostic Tests

50:37 Grocery Shopping Routine

55:48 Spring Car Care Clinic Recap

01:01:58 Faulty Inspection Uncovered

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Ken Miller, owner of 821 Collision and president of AASP New Jersey. Ken outlines the ongoing challenges faced in the collision repair industry, stressing the relentless pressure from insurance companies and their impact on repair quality. He shares a chilling story about uncovering dangerously incomplete repairs on a nearly new vehicle, emphasizing the importance of thorough inspections and documentation. The conversation also explores the increasing overlap between collision and mechanical shops, driven by the complexities of ADAS systems and the need for greater collaboration and education in both fields.

00:00 Insurance Challenges Undermine Auto Repair

05:09 Tampered Seat Belt System Detected

08:00 Post-Collision Inspection Basics

12:45 Car Repair Struggles and Inspections

13:26 Car Imperfections and Concerns

16:43 Professional Responsibility Irrefutable

20:29 Insurers’ Auto Settlement Practices

24:50 Researching Title 17 Regulations

28:22 CEO-Employee Pay Gap Concerns

32:29 Dispute Over $40K Repairs

36:36 Calibration and Liability in Auto Repairs

40:22 Reluctance in Auto Repair Challenges

42:08 Insurance Companies' Calibration Dispute

46:44 Licensure Tied to I-CAR Accreditation

50:01 "Advanced Auto Tools Misjudged"

51:44 Challenges in Training and Labor Rates

55:46 Expanding Mechanical Team in NJ

58:14 Enhancing Mechanical Show Value