Can government interactions ever be smooth? Nations around the world are working on upgrading these citizen services. Anne Petersen, director of experience design at 18F in Chicago, Illinois, USA, says there are multiple barriers to success in customer experience, such as a lack of money, time or in-house expertise. Anne also shares how to help organizations instill a customer-focused approach and how feedback—and your response to it—can increase people’s trust in government.Key themes [...

Citizen-Focused Government Transformation

Projectified[R] is your guide to the future of project management. Created by Project Management Institute, this podcast is for people who lead strategic initiatives and collaborate on teams to deliver value to their organizations. It features dynamic thought leaders and practitioners who share their real-world experiences and expertise to inform, inspire and prepare you for success.

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A career in project management isn’t always linear. Some people gradually advance from one position to the next, while others come to the profession from a different career path altogether. Guests discuss the moves they’ve made, how they assess when they’re ready for a new role, what they’ve learned from opportunities that didn’t work out, and why you should always invest in yourself—so you’re ready for next opportunity before it arrives.Key themes[02:17] How helping a colleague became a proj...

What’s Next? Navigating Your Project Management Career

Technology is helping project teams make a positive social impact—an accelerator for addressing everything from the effects of climate change to gender equality. Guests discuss how they’re using tech in two projects: One helps adolescent girls develop skills in STEAM—science, technology, engineering, arts and math—to create future tech leaders and build a more inclusive sector. The other project pairs tech tools with Indigenous knowledge to ensure local communities can more safely travel acro...

Using Technology to Make a Positive Social Impact

Building sustainable infrastructure doesn’t just protect people and the planet—it boosts the bottom line. Project teams must deliver assets that can withstand the extreme effects of climate change. Guests discuss the growing focus on climate-resilient infrastructure, how to manage stakeholders across project partners and communities, and which skills project professionals need to lead these initiatives. Plus, an in-depth discussion about a major infrastructure overhaul program in Peru, with p...

How Project Teams Are Building Climate-Resilient Infrastructure

Navigating change is nothing new for project professionals. And this year is no different. How can being flexible and resilient help them seize job opportunities—and deliver value for organizations? Guests in this roundtable discussion talk about sector-specific job trends, the must-have skills needed to navigate challenges and how AI is changing project management now and in the years ahead.Key themes[01:30] Job opportunities for project professionals in IT, renewable energy and construction...

Advancing Your Project Management Career in 2024

In today’s ever-evolving project environment, project professionals need to be flex-ready problem solvers. But how do they learn to choose the right ways of working—or know when to anticipate the need to adapt to change? Guests discuss how they empower project professionals at their organizations to become strategic decision makers—whether it means tailoring ways of working to fit projects and teams or implementing new tech tools.Key themes[02:19] Updating CDW’s PMO for greater collaboration,...

Citizen-Focused Government Transformation

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