Addressing and resolving tension in the workplace can be a challenging feat, requiring more than just establishing clear policies. Catherine Mattice, founder and CEO of Civility Partners, shares her expertise on how to manage conflict, offering actionable advice for managers and HR teams on de-escalating situations, rebuilding trust, and equipping leaders to coach employees out of negative behaviors.

Subscribe to the All Things Work newsletter to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/fg444d---Explore SHRM’s all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r

Rate/review All Things Work on Apple Podcasts and Spotify.