From the moment your client chooses to book an appointment, their client experience has begun. Yes, there are a ton of moving parts when it comes to creating a outstanding client experience, but as today’s guest shares, it’s not enough to provide a “good” experience. The bar has been raised, and your client experience needs to be seamless.

In this episode, I’m joined by Ryan, the CEO, and co-founder of Timely Salon and Spa Software, which is changing the way salon’s work to create smart systems that create an irresistibly seamless experience from not only the client perspective, but also for your salon’s team members.

Key takeaways from this episode:

Why it’s critical to understand your share values between your business and your customers

Understanding the challenges our teams may face and how the bar for client experience has been raised across the entirety of the service industry

The power of a correctly conducted consultation and how you must close the expectation gap

Why you have to “JFDI” and loosen the reins to be a strong leader in your salon

When you tune in, be sure to subscribe and get access to all the resources mentioned in this episode.

RECOMMENDED LINKS

CLICK HERE to learn more about Timely

CLICK HERE to follow Timely’s Instagram

CLICK HERE to follow Timely's  Facebook

CLICK HERE to download How to Create a Rockstar Team

CLICK HERE to Listen to Dario's Podcast

CLICK HERE to check out the Consult App for Hair Salons