Employee experience is one of today’s hot business buzzwords, but the truth is, this isn’t a flash-in-the-pan fad.

In this episode, I’m joined by Samantha Gadd, founder of Humankind and Kin, who is on a mission to help people love their work. One of the ways she does this is by guiding small business owners in creating exceptional employee experiences that not only help them to build and retain a phenomenal team but also impact the commercial experience of the Client.

In this episode Samantha shares with us:

What “employee experience” actually means (and how it’s not the same as company culture)

The four pillars of exceptional employee experiences and why they’re crucial to the long-term success and sustainability of your salon

Three steps you can take today to get started with creating an employee experience

And the critical mindset you need to have regarding team member turnover

CLICK HERE to learn more about Samantha’s company, Humankind, and how she creates exceptional employee experiences for her clients.