Have you ever envisioned a world where artificial intelligence transforms the way we connect with customers?

Shanif Dhanani, the wizard behind Locusive, joins John to offer a glimpse into the future. They dissect the revolutionary integration of generative AI in customer service, a journey through the lifecycle of crafting a robust customer care initiative. Shanif's insights illuminate the need for cross-departmental collaboration, and we explore AI’s role in propelling businesses forward, ensuring the human touch remains at the core of customer relationships.

Imagine the sheer power of AI in redefining retail strategy and the fear that it could replace those who ignore its potential. Shanif and John navigate the sweeping influence of generative AI across business landscapes, from salons crafting persuasive ad copy to spas managing appointments with sublime precision. AI handling customer inquiries prompts a discussion on the balance between embracing technological advancements and preserving the human element in nurturing customer bonds.

Wrapping up the conversation, Shanif and John offer advice for businesses embarking on their AI journeys. From the simplicity of leveraging tools like ChatGPT to the more intricate decision of building in-house or outsourcing AI solutions, Shanif and John outline a path for companies like Locusive to streamline customer success.

This episode isn't just about AI's potential; it’s a deep dive into the confluence of technology and humanity in customer service.

Here are just a few takeaways:

• The power of generative AI in customer service and the steps for successful implementation
• Generative AI's role in content creation, efficiency in appointment scheduling, and its potential to revolutionize call centers
• Some practical uses of AI in businesses
• The challenges of AI writing tools in fact-checking and why it still needs human verification
• When companies should build in-house AI solutions or seek external expertise
• The future of AI in businesses: how AI can assist workers without replacing them and the value of human skills in an automated world
• Work-life balance and prioritizing personal commitments in scheduling to lead an extraordinary life

Resources mentioned:

• thedijuliusgroup.com/the-customer-service-revolution-podcast
• thedijuliusgroup.com/project/cx-executive-academy
• thedijuliusgroup.com/project/cx-executive-academy-online
• thedijuliusgroup.com/blog
• thedijuliusgroup.com/my-cxt
• thedijuliusgroup.com/project/presentation-skills
• www.locusive.com
• www.linkedin.com/in/shanifdhanani
• twitter.com/shanif
• [email protected]
• www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Welcome to a new chapter in The Customer Service Revolution, where we explore the seismic shift in how businesses approach client satisfaction and its profound ripple effect on company culture and employee morale.

In this conversation, join John and Franco Greco of NewDay USA as we unravel the ethos of exceptional customer service and how it's redefining success. Listen as Franco shares his innovative strategies for engaging with the millennial and Gen Z workforce, highlighting the impact of these dynamic generations on a company's growth trajectory.

This episode explores the changing landscape of recruitment and training, focusing on the untapped potential of hiring older employees. As we navigate the nuances of generational differences in the workplace, we uncover how NewDay USA's shift in hiring practices has leveraged the rich experience of seasoned professionals to strengthen their teams. Additionally, we touch on the effect of remote work on the industry, revealing the challenges and triumphs of adapting to new modes of career development and client communication.

The art of leadership and the strategic cultivation of future leaders take center stage as we discuss fostering a cohesive team and enhancing the veteran experience in the mortgage market. Hear how NewDay USA's commitment to customer experience and leadership development has been instrumental in creating a robust corporate culture and improving client retention.

From managing client communication to balancing work and life, this episode is packed with actionable advice for business leaders aiming to create a lasting impact in their industries.

Here are just a few takeaways:

• Franco Greco's success at NewDay USA through a focus on customer service that enhances company culture and client satisfaction
• A strategic shift in hiring practices that prioritizes the experience of older employees and adapting to attract Gen Z's work-life balance desires
• Hiring motivated individuals with diverse backgrounds
• Interview techniques that reveal true character over-rehearsed responses
• Investment in a Customer Experience Executive Academy to improve interdepartmental relations and customer service skills across the company
• Initiating innovative team-building strategies by developing future leaders
• Addressing veteran customer service experiences to reduce opt-outs
• Consistent client communication
• Understanding the unique needs of older veterans in financial services to maintain relationships
• Work-life balance and the power of networking and mentorship

Resources mentioned:

thedijuliusgroup.com/the-customer-service-revolution-podcast

thedijuliusgroup.com/project/cx-executive-academy

thedijuliusgroup.com/project/cx-executive-academy-online

thedijuliusgroup.com/blog

thedijuliusgroup.com/my-cxt

thedijuliusgroup.com/project/presentation-skills

www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Unlock the secrets to elevating your business through the power of exceptional customer service with Matt Jensen.

On this episode of The Customer Service Revolution, we cover Matt's journey with Vance Thompson Vision, revealing how an unwavering commitment to customer experience has propelled them to the forefront of vision care. We uncover the necessary ingredients for becoming a brand that customers cannot live without, from the art of presentation skills in leadership to fostering a culture where every team member feels empowered to perform acts of kindness.

As we unravel the leadership and personal growth narrative, John shares his experience of taking a sabbatical and the profound clarity it brought to his life. The importance of work-life balance and investing in yourself takes center stage, outlining how these principles are integral for individual well-being and cultivating a supportive business environment. The conversation delves into the emotional toll leadership can take and how embracing vulnerability leads to stronger community ties, exemplified by Matt Jensen Marketing's hands-on approach to healthcare marketing.

John and Matt touch upon the African philosophy of Ubuntu, which underpins the essence of our interconnectedness and shared responsibility. This discussion reveals the role of customer service and personal development in business success. It's an invitation to go beyond transactional relationships and create an environment where personal growth is celebrated, and the human element is revered in business.

Join John and Matt and join the revolution, bridging the gap between exceptional customer experience and leadership authenticity.

Here are just a few takeaways:

• Matt Jensen's journey with Vance Thompson Vision that showcases the role of customer experience in business success
• Strategies for becoming an indispensable brand including sharing knowledge, understanding client goals, and empowering teams to perform kindness
• Leadership impact: fostering environments where employees feel empowered to provide exceptional service
• The “daymaker dopamine” concept
• The importance of personalized customer experiences
• The emotional toll of leadership and work-life balance
• Embracing vulnerability and building strong communities through supportive networks and authentic marketing approaches in healthcare
• The African philosophy of Ubuntu that emphasizes interconnectedness and shared responsibility

Resources mentioned:

thedijuliusgroup.com/the-customer-service-revolution-podcast

thedijuliusgroup.com/project/cx-executive-academy

thedijuliusgroup.com/project/cx-executive-academy-online

thedijuliusgroup.com/blog

thedijuliusgroup.com/my-cxt

thedijuliusgroup.com/project/presentation-skills

mjmexperience.com

matt-jensen.com

vancethompsonvision.com

www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

From his time in the military to the courtroom, Alex Gertsburg has navigated a path that's as inspiring as instructive.

In this episode of The Customer Service Revolution, Alex, the managing partner of Gertsburg Licata Law Firm, joins John to share his journey and how it's shaped his approach to leadership and customer service. His transition from the discipline of military life to the rigor of law practice underscores the value of integrity and presentation skills, not just in the courtroom but in every interaction with clients and colleagues. Their conversation reveals that the secret to standing out in professional services isn't just about being the best; it's about making your clients feel like they're the most important part of your day.

Negotiation isn't just an exchange of terms; it's an art form that hinges on empathetic listening and understanding clients' true motivations. Alex walks us through the nuances of reaching beyond the surface and fostering connections that lead to meaningful outcomes for all parties involved. Listening is an essential skill often overlooked in today's fast-paced business world. And it's not just about legal battles; John and Alex’s discussion on Alex's book “The Lawsuit-Free Company” provides action items for business owners to proactively safeguard their operations through a preventive legal strategy, ultimately saving time, stress, and resources.

In the final segments of the discussion, John and Alex explore the power of personal development practices like meditation, annual sabbaticals, and going the extra mile for customers. Alex's story of orchestrating a manicure for a client when the schedule was packed is a testament to our ethos—creating outstanding moments for every customer every time. It's not just about the service provided, but the experience remembered.

Tune in for an episode filled with stories and strategies that promise to revolutionize how you approach customer service and professional growth.

Here are just a few takeaways:

• Alex Gertsburg's military background that instilled discipline and leadership
• The value of making clients feel prioritized in the legal profession
• The role of presentation skills in enhancing leadership
• Empathetic listening in negotiations and understanding clients' underlying motivations
• “The Lawsuit-Free Company” book and the proactive strategies it offers to safeguard businesses against litigation
• AI’s impact on the legal field, promoting efficiency, and the personal benefits of meditation and annual sabbaticals for reflection and goal-setting
• An anecdote from Alex of exceptional customer service by arranging a client's manicure
• The concept of “day maker dopamine” and its effects on employee satisfaction and customer experience

Resources mentioned:

• thedijuliusgroup.com/the-customer-service-revolution-podcast
• thedijuliusgroup.com/project/cx-executive-academy
• thedijuliusgroup.com/project/cx-executive-academy-online
• thedijuliusgroup.com/blog
• thedijuliusgroup.com/my-cxt
• thedijuliusgroup.com/project/presentation-skills
• www.GertsburgLicata.com   
• Alex’s book The Lawsuit-Free Company
• Connect with Alex on LinkedIn. 
• Subscribe to Alex’s blog
• www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

When sales guru Morné Smit sits down to chat, you know it's time to take notes. His journey from a humble sales start to revolutionizing company growth is nothing short of inspiring, and that's precisely what we get into in this episode.

On this episode of The Customer Service Revolution, with Morné at the helm, we explore the legacy of mentorship as he takes on Jack Daly's intellectual property in Europe, illustrating just how invaluable such relationships are in business.

Prepare to revolutionize your approach to sales and marketing as we synthesize the two into a powerhouse duo. Morné's mantra, “Master sales, guarantee growth, and predict success,” lays the groundwork for our discussion on fostering a collaborative culture, rejecting the outdated competitive models, and homing in on the markets that matter. We delve into strategies for crafting sales techniques that resonate in today's oversaturated market, emphasizing the importance of thoughtful questioning and the art of listening to forge authentic connections.

Building a triumphant sales team is an art form in itself, and in this episode, we share the blueprint. Learn why maintaining a “virtual bench” of potential recruits could be your next game-changer and how to spot candidates who bring more than just a polished resume to the table. Plus, we're looking ahead, equipping you with tactics to empower your sales force for 2024, including the development of a killer sales playbook and a vision for the future that will have your team primed for success.

Don't miss this masterclass in sales strategy, where we lay out the roadmap to growth for your company.

Here are just a few takeaways:

• Morné Smit's transformation from a starting sales role to leading Emmer's Group with sustainable year-over-year growth for clients
• Morné’s inheritance of Jack Daly's sales intellectual property
• The impact of mentorship and succession in business
• Morné’s credo, "Master sales, guarantee growth, and predict success," as a reflection of the integration of sales and marketing for business triumph
• Techniques for sales differentiation to foster genuine client connections
• Identifying potential sales talent by focusing on desire, commitment, and coachability over skill sets
• Building a successful sales team by creating a "virtual bench" of candidates, using sales playbooks, and emphasizing cultural fit
• The necessity of a detailed three-year plan and robust sales playbook to navigate evolving business challenges

Resources mentioned:

• thedijuliusgroup.com/the-customer-service-revolution-podcast
• thedijuliusgroup.com/project/cx-executive-academy
• thedijuliusgroup.com/project/cx-executive-academy-online
• thedijuliusgroup.com/blog
• Mornensmit.com  
• EmerseSales.com
• [email protected]
• Follow Morné on Linkedln
• www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Unlock the secrets of service excellence with special guest Tom Smith as we tackle the transformative effects of outstanding customer care and the hot-button topic of “tipflation.”

On this episode of The Customer Service Revolution, experience a journey through the hospitality landscape, examining the fine art of making someone's day and the subtle nuances that turn a service mishap into a triumph. John and Tom’s discussion covers the revitalization of Wilson, Arkansas, all the way to the deep connections forged by personal touches in customer interactions.

Tom Smith is a virtuoso of the customer experience and shares his wisdom on cultivating unforgettable moments. Hear how small, thoughtful actions can ripple through a person's life as we explore the role of “daymakers” in business. This episode is a heartfelt reflection on the power of empathy and understanding in service delivery, demonstrating how every employee can embody the luxurious touches that define our industry.

As we wrap up, John shares wisdom from his writing and hospitality adventures, offering guidance on transforming client losses into learning experiences. He even reveals his “word of the year” as a navigational star for personal growth.

Whether you're a customer service enthusiast or a business professional seeking to elevate your craft, this episode will leave you inspired and ready to spark your own revolution in the art of service.

Here are just a few takeaways:

• Tom Smith’s adeptness at creating extraordinary customer experiences
• “Tipflation” and its impact on the service industry
• The changing expectations around tipping practices
• Tom's journey from the military to hospitality, his philosophy of personalized care, and stories of memorable guest interactions
• “Daymakers” in business and the importance of turning service mishaps into opportunities for creating loyal customers
• The revitalization of Wilson, Arkansas, with its unique English Tudor architecture and the transformation into a community-focused destination
• Reflections on personal experiences, the concept of slow travel, and advice for excelling in the hospitality industry
• Strategies for learning from customer loss

Resources mentioned:

• thedijuliusgroup.com/the-customer-service-revolution-podcast
• thedijuliusgroup.com/project/cx-executive-academy
• thedijuliusgroup.com/project/cx-executive-academy-online
• thedijuliusgroup.com/blog
• www.wilsonarkansas.com
• www.linkedin.com/in/tom-smith-ceo-inviteonly
• www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

About Scott Grates

Scott Grates has mastered the art of leveraging relationships to amplify business success. His approach centers on the belief that in a world rushing towards digital impersonality, the true edge lies in personal connections and consistent, thoughtful engagement.

Author of "Referrals Done Right" showcases his expertise in nurturing relationships that foster business growth.

Learn:

• The concept of relationship marketing and why it's more crucial than ever in today's digital landscape

• Infinite Referral Advantage® system, and how it differs from traditional marketing strategies

• How to 'revive the personal touch' in business relationships.

• What his TEDx talk, "Silence That Voice," is about

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

scottgrates.com

linkedin.com/in/scottgrates

When Michael Caito rolled up his sleeves to launch Restaurants on the Run with just $6,000, he was scripting what would become an entrepreneurial odyssey—a $40 million revenue behemoth that caught Grubhub's eye.

On this episode of The Customer Service Revolution, sit down with us as Michael reveals the inner workings of his success, where exceptional customer service and a steadfast dedication to employee engagement weren't merely buzzwords but the cornerstone of a culture that catapulted his startup to the big leagues.

But this conversation is more than just a tale of scaling a business; it's a deep dive into the ethos that underpins enduring success. Hear how Benson Kearley IFG's “Ford monthly allowance” initiative isn't just changing the way businesses interact with clients; it’s redefining them. From celebrating customer milestones to fostering a vibrant work culture, we explore the practices that can make the difference between a satisfied customer and a lifelong advocate and between a good and great workplace.

This episode wraps up with personal reflections that go beyond the boardroom. As a father and husband, John peels back the layers on the mantras that steer his life—cultivating a growth mindset, cherishing family, and embracing the “mommy evacuations” that keep the home front happy and whole. And as we touch on the art of giving in relationships, we're reminded that success, whether in business or life, often comes down to the generosity we extend without expectation.

Join us for a session where the currency of relationships takes center stage, and we measure the return on investment in more than just dollars and cents.

Here are just a few takeaways:

• Michael Caito's entrepreneurial journey from founding Restaurants on the Run to a $40 million sale to Grubhub
• Key principles of customer and employee engagement that propelled Michael’s business success
• Building a strong work culture and maintaining long-lasting client relationships
• Strategies for navigating the challenges of business acquisitions and aligning company culture
• Accountability in business sales
• The transition from entrepreneur to leader
• The personal philosophy of prioritizing family
• The power of mindset in achieving success
• Generosity’s transformative effects on business and personal relationships

Resources mentioned:

• thedijuliusgroup.com/the-customer-service-revolution-podcast
• thedijuliusgroup.com/project/cx-executive-academy
• thedijuliusgroup.com/project/cx-executive-academy-online
• thedijuliusgroup.com/blog
• betterbookclub.com
• mapconsulting.com
• www.instagram.com/mapcaito
• www.youtube.com/watch?v=wALh23YHB_k
• www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Have you ever wondered how businesses achieve that coveted synergy between their frontline staff and the expectations of their customers?

On this episode of The Customer Service Revolution, Christopher Wallace, the co-founder and president of InnerView Group, joins John to unravel the secrets behind a customer service revolution taking the corporate world by storm. Through the lens of Christopher's extensive sales and marketing expertise, they discuss how the Employee Service Aptitude Test (ESAT) plays a pivotal role in empowering employees to deliver unparalleled customer experiences and why continuous innovation and learning are the bedrock of customer satisfaction.

Imagine walking into a store where your every need is met and anticipated. That's the future Christopher envisions as he and John navigate the intricacies of aligning marketing promises with real-time customer interactions. They dissect the complexities of B2B2C relationships, using examples from the auto industry. They also introduce the groundbreaking InFront platform, designed to ensure that the narrative spun by marketing teams is the reality customers encounter, enhancing the overall brand experience.

In their wrap-up, Christopher and John contrast the concepts of employee engagement and brand alignment, tapping into the magic that businesses like Apple and Southwest Airlines have mastered. It's not just about having content employees but about instilling a profound connection with the company's values. They delve into the importance of leadership in nurturing this alignment for strategic success. Then, reflecting on the essence of an extraordinary life, Christopher and John share personal insights on community, mentorship, and the high-value relationships that have shaped their personal and professional paths.

Tune in for an episode that's as much about revolutionizing customer service as about living a life marked by impact and character.

Here are just a few takeaways:

• Revolutionizing customer service by aligning employee perceptions with customer expectations and company values
• The Employee Service Aptitude Test (ESAT) as a tool for enhancing staff service skills and fostering a customer-focused culture
• The InFront platform and its role in synchronizing frontline customer interactions with marketing efforts, using the auto industry as a case study
• Aligning company value propositions with customer interests
• The impact of employee insights on strategic focus
• The distinction between employee engagement and brand alignment
• Some personal reflections on the value of community, mentorship, and the significance of leading an extraordinary life that uplifts others
• How employee excitement about a company's value proposition can be a key indicator of customer experience delivery and overall business success

Resources mentioned:

• thedijuliusgroup.com/the-customer-service-revolution-podcast
• thedijuliusgroup.com/project/cx-executive-academy
• thedijuliusgroup.com/project/cx-executive-academy-online
• thedijuliusgroup.com/blog
• [email protected]
• www.linkedin.com/in/christopherewallace
• www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Prepare for an enlightening conversation on how artificial intelligence (AI) is revolutionizing customer service and creating a significant competitive advantage!

On today’s episode of The Customer Service Revolution, John’s guest, Aurélien Coq, an astute product manager at Eskers, will share how AI automation liberates customer service professionals from monotonous tasks and empowers them with new skills to handle complex scenarios. This insightful session is packed with best practices for fostering a customer-centric culture that can radically transform your business.

This episode doesn't shy away from the misconceptions, risks, and fears associated with AI. John and Aurélien’s discussion candidly addresses the belief that AI may replace human jobs. Instead, we highlight how AI is changing the nature of jobs and freeing humans to concentrate on high-level tasks. We also explore the practical uses of AI in customer service support, especially in B2B businesses - unpacking the history, the present, and the potential future of this game-changing technology.

And finally, we land on the most pertinent question – how does AI impact our daily lives? Drawing from Aurélien Coq's deep knowledge, we discuss the importance of human supervision in AI implementation and the need to consider risks like data privacy. The episode wraps up with an inspiring chat on the power of passion and enthusiasm in overcoming struggles and achieving success.

We hope to leave you with a sense of empowerment inspired by the stories of famous individuals who persevered through challenges.

Here are just a few takeaways:

• How artificial intelligence (AI) is revolutionizing customer service, freeing professionals from tedious tasks and enabling them to develop new skills
• AI in the context of customer service in B2B businesses has been used for decades.
• AI is not a job killer but a tool that changes the nature of jobs, allowing humans to focus on more high-level tasks
• Practical uses of AI in customer service, such as data entry assistance, customer inquiry analysis, and response generation
• The importance of human supervision in AI implementation is stressed, along with considering potential risks such as data privacy
• The power of passion and enthusiasm in overcoming struggles and achieving success
• How AI can transform customer service and create a competitive advantage for businesses

Resources Mentioned:

• thedijuliusgroup.com/the-customer-service-revolution-podcast
• thedijuliusgroup.com/project/cx-executive-academy
• thedijuliusgroup.com/project/cx-executive-academy-online
• thedijuliusgroup.com/blog
• betterbookclub.com
• www.linkedin.com/in/aureliencoq
• www.esker.com/business-process-solutions/order-cash/customer-service-automation/ai-in-customer-service
• www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.