This is an episode dedicated to the dental assistants out there. Kiera and Tiff have both worked and loved working as dental assistants, sucking spit and all. They tease out what July 2023 will entail, methods provided by the Dental A-Team to perfect the cog in the wheel (aka those dental assistants) of practices — taking blood pressure and flipping rooms in under 5 minutes and keeping the patient happy chairside.

Take the time to make your dental assistant team dynamite. This episode previews just how you can do that.

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Dr. Jenny Perna is once again on the podcast! With Kiera, she gets detailed into the realities of acquiring a new practice, and all the miles that come with it. They touch on the following:

• Working with banks during a sale, and how to supplement income

• Conversations with the seller during the transition

• Communicating with parents that the quality of service will stay the same (or improve!)

• Getting the team to become raving fans

• Making culture the best it can be (consider Culture Index or VIVAHR to help)

There are many ways to go about the craft of dentistry. This episode gives a great look into a great way to go about things from a leadership perspective.

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Listen to episode 481, Finding Positivity in the COVID Crank

Listen to episode 388, 3 Tips to Be a Rockstar Associate

Listen to episode 320, Plans Derailed? Here's What to Do.

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Many dental practices are toeing the line of success and struggle these days. Because the Dental A-Team is visiting so many practices, the consultants are seeing a theme emerge of what sets these two groups apart. Kiera shares those common threads:

The offices doing well have …

• Strong leaders and consistent execution

• A solid vision and knowledge of numbers

• Regular meetings to show alignment

Those struggling tend to …

• Try and do everything, all the roles are switched

• Not have a strong leader who's willing to fix culture

• Be more concerned about the dollar rather than investment

Make sure you are assessing your business to know where you stand and what your practice's longevity looks like.

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Kiera and Tiff are halfway through previewing the systems of 2023! Are you all caught up?

Today, they have a question for you: Are you misconstruing what case acceptance means? They share what all the pieces of case acceptance are and why you need to do more than function as an autopilot when presenting treatments to your patients, including:

• Diagnosing enough to meet case acceptance goals

• Presenting a treatment plan is an art

• Looking at trends (your special sauce) of successful case acceptance

Episode resources:

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This episode is about a question that is often emailed in: Are bonuses a good idea?

If you've been around this podcast, you'll know Kiera isn't the biggest fan of bonuses. Here, she shares why that is, alternative ideas to reward your employees, and more.

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Your schedule is the heart of the practice — if it's not done well, everything crumbles from there. Kiera and Tiff share the most important factors to consider when it comes to perfecting your schedule.

The top three questions to ask yourself at the end of the day to know if your scheduling is going well or not:

• Did you get out on time?

• Did you hit your production goal?

• Is staff pulling their hair out?

Episode resources:

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We are 600 episodes into this Dental A-Team podcast! Thank you to our 80,000-plus listeners for being with us along the way.

In this milestone episode, Kiera reflects on her journeys in business, life, and dentistry; highlights from the podcast; lessons learned; and more.

Here's to the pieces of life that propel us to keep going.

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If you've ever questioned whether something should go in your practice's operations manual or your employee handbook, this is the episode for you. Kiera breaks down the difference between the two resources, how they should be laid out, how often they should be updated, and a ton more.

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Kiera is spilling secrets on what makes the best of the best office managers. She even reads excerpts from her up-and-coming book. Listen to this episode to hear more about the following:

• What should Kiera name her book? Suggest ideas and potentially win a $100 Amazon gift card.
• What should an office manager be doing? Here's a checklist.
• Need help training? This is what to execute.

Kiera also shares who the two best office managers she knows are, and how they function.

Episode resources:

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Kiera and Tiff are continuing to share 12 themes that every single dental practice should implement. These Wednesday episodes are the teasers; the Dental A-Team will dive in fully come 2023, month by month.

This episode looks at your practice's patient experience in detail. We're talking new patients, recurring patients, doctor patients, hygiene patients, consultant patients … and every part of their interaction with dentistry. Together, Kiera and Tiff touch on the different aspects you need to consider, and how each of those aspects ranks on a scale of 1 to 5 stars.

Episode resources:

Reach out to Kiera and Tiff

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