<p>In today’s podcast, Josh Phegan and Alexander Phillips discuss determining the customer service journey by defining and setting standards, observing customer touch points, shaping the customer service curve, and understanding the customer experience.</p>

In today’s podcast, Josh Phegan and Alexander Phillips discuss determining the customer service journey by defining and setting standards, observing customer touch points, shaping the customer service curve, and understanding the customer experience.

Determining the Customer Service Journey

High Performance - the podcast for real estate agents looking to dramatically increase their performance and productivity and take their business to the next level. 

Featuring the top real estate coach in Australia, Josh Phegan (voted by REB online) and number 1 real estate agent in the country, Alexander Phillips (voted by REB online). Each weekly episode Josh Phegan and Alexander Phillips will share their tips and secrets into every step of the real estate business. Learn from the best in the business for ultimate productivity, performance and growth. Whether you have been in the industry for 2 months or 20 years our experts will share their insights into prospecting, vendor management, listing presentation, marketing, workflow, energy and self-management, productivity and growth so you can become a high performing real estate agent.

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High Performance - the podcast for real estate agents looking to dramatically increase their performance and productivity and take their business to the next level. Featuring the top real estate coach in Australia, Josh Phegan (voted by REB online) and number 1 real estate agent in the country, Alexander Phillips (voted by REB online). Each weekly episode Josh Phegan and Alexander Phillips will share their tips and secrets into every step of the real estate business. Learn from the best in the business for ultimate productivity, performance and growth. Whether you have been in the industry for 2 months or 20 years our experts will share their insights into prospecting, vendor management, listing presentation, marketing, workflow, energy and self-management, productivity and growth so you can become a high performing real estate agent.

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Determining the Customer Service Journey

Determining the Customer Service Journey

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