Can AI fuel a people-first transformation at global scale? At UPS, the answer is a resounding yes. 

While many companies view AI through the lens of automation and efficiency, UPS is taking a radically different approach: treating AI as an enabler of human growth, not a replacement for it. 

In this episode of the Digital HR Leaders podcast, host David Green is joined by Danelle McCusker, Senior Vice President and Global Head of Talent, Learning and Culture at UPS, to explore how the company is redefining what workforce transformation looks like in the age of AI. 

With over half a million employees and a deeply rooted culture of promotion from within, UPS faces a unique challenge: how to prepare its people for a future defined by emerging technologies - while preserving trust, purpose, and opportunity. 

Join them as Danelle and David explore: 

• Why UPS is designing AI implementations to relieve frontline burdens and elevate the value of human work - not eliminate it. 
• How a pilot with Valence’s AI coach Nadia is creating access to consistent, personalised development for employees well beyond the executive tier. 
• The role of psychological safety and experimentation in successful AI adoption 
• How HR and technology teams are partnering to drive cultural and capability transformation 
• What other HR leaders can learn from UPS’s intentional, business-first approach to AI 

Whether you're in the early stages of your AI journey or looking for practical ways to align tech with talent strategy, this conversation offers both inspiration and actionable insights from the front lines of change. 

This episode is sponsored by Valence. 

Imagine if every employee had a world-class coach in their pocket. That’s exactly what Valence has created with Nadia - the AI-powered coach helping Fortune 500 companies scale development, boost performance, and support leaders at every level.  

Learn more at valence.co/insight222 

Hosted on Acast. See acast.com/privacy for more information.

Performance expectations are rising - but the systems designed to support people haven’t kept up. 

In this episode of the Digital HR Leaders Podcast, host David Green is joined by Parker Mitchell, CEO and Founder of Valence, to explore how AI is transforming the way organisations think about performance.  

Tune is as they explore:  

• Why traditional performance management still feels broken 
• How AI coaching can support real-time performance improvement at scale 
• How trust, context, and timing make the difference in effective AI tools 
• What changes when every employee has access to a personal coach  
• The signals that show AI coaching is driving real performance impact 
• How HR leaders can start small - but smart - when exploring AI coaching 

This episode is sponsored by Valence. 

Imagine if every employee had a world-class coach in their pocket. That’s exactly what Valence has created with Nadia - the AI-powered coach helping Fortune 500 companies scale development, boost performance, and support leaders at every level.  

Learn more at valence.co/insight222 

Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Digital HR Leaders podcast, Katarina Berg - CHRO at On, former CHRO at Spotify, and author of Bold: A New Era of Strategic HR - joins David Green to explore what modern, strategic HR leadership truly requires.

Together, they dive into the evolving partnership between the CHRO and CEO - a relationship that has never been more critical as organisations navigate AI, workforce transformation, culture, and business growth. Katarina shares how HR leaders can bring both insight and humanity to the executive table, shape decisions that drive business outcomes, and intentionally design a culture that empowers people to perform.

The conversation covers:

• What a genuinely strategic CHRO-CEO relationship looks like - and how to build it
• How Katarina approached her first 100 days as CHRO at On, and the lessons she’s bringing into the next phase of growth
• Why “putting the H back in HR” is essential in the AI era
• How people analytics teams can evolve into true insight and decision-driving partners
• Why intentional leadership - not just tools or trends - will define the next era of HR

This is a must-listen for HR leaders who want to elevate their strategic influence and lead with courage, clarity, and humanity.

This episode is sponsored by Valence.

Imagine if every employee had a world-class coach in their pocket. That’s exactly what Valence has created with Nadia - the AI-powered coach helping Fortune 500 companies scale development, boost performance, and support leaders at every level. Learn more at valence.co/insight222

Links referenced in the conversation:

Bold: A New Era of Strategic HR

2025 HR Predictions: Looking Into the Crystal Ball

Hosted on Acast. See acast.com/privacy for more information.

Why do some teams click while others struggle, despite having top talent? 

That’s exactly what our host David Green explores in this episode of the Digital HR Leaders podcast, with guest Dr. Colin Fisher - PhD Programme Director at UCL School of Management and author of The Collective Edge. 

With a background in organisational behaviour, Colin brings a fresh lens to one of the most critical - and misunderstood - aspects of modern work: how teams are structured, and how that structure shapes everything from communication to creativity to performance. 

Join them and learn more about: 

• Why the seeds of team success - or failure - are planted before Day One 
• The 60-30-10 rule for high-performing teams (and why most leaders focus on the wrong 10%) 
• How to design work that kills free-riding and boosts engagement 
• Why psychological safety is a non-negotiable - and how to build it fast 
• How AI and team design intersect, and what leaders need to do right now 

This episode is sponsored by Valence. 

Imagine if every employee had a world-class coach in their pocket. That’s exactly what Valence has created with Nadia - the AI-powered coach helping Fortune 500 companies scale development, boost performance, and support leaders at every level. Learn more at valence.co/insight222

Hosted on Acast. See acast.com/privacy for more information.

“Be yourself.” “Bring your whole self to work.” It sounds empowering -  but what if it’s actually bad advice? 

That’s exactly what our host David Green explores in this episode of the Digital HR Leaders podcast, with returning guest Tomas Chamorro-Premuzic - Professor of Business Psychology at UCL and Columbia, and author of Don’t Be Yourself: Why Authenticity is Overrated (and What to Do Instead). 

Together, they challenge popular leadership tropes and explore why being real doesn’t always lead to being effective - especially in today’s fast-changing, AI-driven world. So, join them as they explore: 

• Why authenticity is misunderstood, and when it becomes a liability 
• The leadership traits that actually build trust and influence 
• How AI is transforming the employee experience 
• The risks of eliminating early-career jobs in pursuit of productivity 
• What inclusion really requires beyond buzzwords and optics 
• The three ingredients every AI strategy needs to succeed 

This episode is sponsored by Valence. 

Imagine if every employee had a world-class coach in their pocket. That’s exactly what Valence has created with Nadia - the AI-powered coach helping Fortune 500 companies scale development, boost performance, and support leaders at every level. Learn more at valence.co/insight222 

Hosted on Acast. See acast.com/privacy for more information.

The HR technology market is booming - but with so much innovation (and noise), how can HR leaders and investors tell what’s truly transformative from what’s just trendy? 

In this episode of the Digital HR Leaders Podcast, host David Green sits down with Thomas Otter, General Partner and Venture Capitalist at Acadian Ventures - a firm dedicated to investing in groundbreaking companies that make work better. 

With decades of experience spanning SAP, Gartner, and now venture capital, Thomas brings a rare 360-degree view of the HR tech ecosystem - from building and leading product teams to backing the next generation of innovators. 

Together, David and Thomas explore: 

• Whether HR tech is going through a true transformation or simply evolving 
• Where AI is actually making a difference,  and where the hype is getting ahead of reality 
• Why AI adoption remains slow for many organisations, and what leaders can do about it 
• The traits and technologies that make HR tech startups stand out to investors 
• The trends and breakthroughs shaping the next five years of HR technology and the future of work 

If you’re an HR or people analytics leader, tech founder, or investor looking to cut through the noise and understand where HR tech is really headed, this is a conversation you won’t want to miss. 

This episode is sponsored by TechWolf. 

TechWolf helps enterprises get fast, accurate, and actionable skills data—without surveys. From identifying the skills your workforce has to mapping what they need, TechWolf’s AI integrates seamlessly with your existing systems to turn messy data into strategic advantage. 

 Learn more at techwolf.com  

Hosted on Acast. See acast.com/privacy for more information.

The future of work won’t wait - and neither can your people analytics strategy. 

On today’s episode of the Digital HR Leaders Podcast, Rob Etheridge, Global Head of Workforce Strategy and Insights at HSBC, joins the Digital HR Leaders podcast with host David Green to reveal how the bank is building a forward-looking people analytics function - grounded in skills, AI, and trust. 

Join them, as they explore: 

• The evolution of people analytics at HSBC and across the industry 
• How to design and scale an operating model that delivers business value 
• Why skills are a strategic priority - and how HSBC is addressing them 
• Building governance frameworks for AI in people analytics 
• The leadership behaviours that embed analytics into decision-making 

This episode is sponsored by TechWolf. 

TechWolf helps enterprises get fast, accurate, and actionable skills data—without surveys. From identifying the skills your workforce has to mapping what they need, TechWolf’s AI integrates seamlessly with your existing systems to turn messy data into strategic advantage. 

 Learn more at techwolf.com  

Hosted on Acast. See acast.com/privacy for more information.

In this episode of the Digital HR Leaders Podcast, host David Green is joined once again by Mikael Wornoo, Co-Founder of TechWolf - a company at the forefront of skills intelligence. 

Bringing fresh insights from the frontlines of AI and workforce strategy, together they explore where leading companies are heading, and what HR needs to do to stay ahead of the curve. From adoption challenges to ethical concerns, in this episode, you can expect to learn more about:  

• How the conversation around AI and skills is shifting—and what’s driving the change 
• Why skills-based workforce planning is becoming a business-critical priority 
• The human side of AI: navigating adoption, mindset shifts, and ethical concerns 
• The data and insights HR needs to lead meaningful transformation 
• How to build a fair, skills-powered future—and avoid a “winner-takes-all” dynamic 

This episode is sponsored by TechWolf. 

TechWolf helps enterprises get fast, accurate, and actionable skills data—without surveys. From identifying the skills your workforce has to mapping what they need, TechWolf’s AI integrates seamlessly with your existing systems to turn messy data into strategic advantage. 

 Learn more at techwolf.com  

Hosted on Acast. See acast.com/privacy for more information.

What if the most valuable business strategy starts with workforce planning? 

In this episode of the Digital HR Leaders podcast, David Green is joined by one of the world’s most respected voices on strategic workforce planning, Ross Sparkman, Global Head of Workforce Planning at Nutrien and author of the recently released second edition of Strategic Workforce Planning. 

With a career leading workforce strategy at companies like Meta, GE, Nike, and Walmart, Ross brings rare insight into how to turn workforce planning into a true lever of transformation. Join their conversation as they explore:  

• Why traditional workforce planning is no longer fit for today’s pace of change 

• How to integrate AI into workforce planning without falling for the hype 

• What it really takes to make workforce planning stick inside large organisations 

• The critical partnership between people analytics and SWP for future-ready strategies 

This episode is sponsored by TechWolf. 

TechWolf helps enterprises get fast, accurate, and actionable skills data—without surveys. From identifying the skills your workforce has to mapping what they need, TechWolf’s AI integrates seamlessly with your existing systems to turn messy data into strategic advantage. 

 Learn more at techwolf.com  

Hosted on Acast. See acast.com/privacy for more information.

What if the reason HR isn’t influencing strategy… is because it’s looking in the wrong direction? 

That’s the powerful idea Jenny Dearborn - Chief People Strategy Officer at BTS and co-author of The Insight-Driven Leader - unpacks with host David Green in this episode of the Digital HR Leaders podcast. 

Drawing on her experience as a senior HR leader in some of the world’s biggest companies, Jenny makes the case for a bold shift: from reactive, rear-view reporting to forward-looking, insight-driven action. 

Join them, as they explore: 

• Why “data-driven” HR often falls short, and what insight-driven really means 

• The risks of relying on outdated metrics that don’t influence business decisions 

• What CEOs should be demanding from HR leaders 

• How top organisations are transforming HR into a strategic, insight-generating function 

• What it looks like when HR operates like a product organisation 

• How CHROs can build trusted partnerships with CFOs and CIOs 

If you’re ready to unlock the true strategic potential of your HR function, this is a conversation you don’t want to miss.

This episode is sponsored by TechWolf. 

TechWolf helps enterprises get fast, accurate, and actionable skills data—without surveys. From identifying the skills your workforce has, to mapping what they need, TechWolf’s AI integrates seamlessly with your existing systems to turn messy data into strategic advantage. 

 Learn more at techwolf.com  

Hosted on Acast. See acast.com/privacy for more information.