
Sign up to save your podcasts
Or
2025 is the last year of human-only teams. Are you ready to lead both people and AI?
Usman Nasir, VP of Agentforce Acceleration at Salesforce, joins us to explore a future that's already here: digital labor working hand-in-hand with humans.
Usman explains why 2025 marks the end of the human-only workforce and dives deep into how AI agents are transforming the workplace — from automating customer support to driving internal productivity. He shares practical advice on starting your agentic journey, debunks common myths, and explains why trust, data quality, and modular agent design are the pillars of successful implementation. Whether you’re leading a Fortune 500 company or bootstrapping a startup, this episode will shift how you think about work, leadership, and the AI-enabled future.
Key Moments:
00:00 Introducing Usman Nasir, VP of Agentforce Acceleration at Salesforce
03:13 The Future of Human and Digital Labor
06:32 Salesforce's Agentforce (Chatbot vs. AI Agents)
19:41 Real-World Use Cases and Misconceptions
34:16 Exploring AI in Operations Management
37:12 Identifying AI-Ready Use Cases
41:44 Change Management for AI Adoption
45:35 Lessons from Early AI Adoption
01:04:29 Future of AI Agents and Predictions
–
Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce
Mission.org is a media studio producing content alongside world-class clients.
Learn more at mission.org
4.7
2020 ratings
2025 is the last year of human-only teams. Are you ready to lead both people and AI?
Usman Nasir, VP of Agentforce Acceleration at Salesforce, joins us to explore a future that's already here: digital labor working hand-in-hand with humans.
Usman explains why 2025 marks the end of the human-only workforce and dives deep into how AI agents are transforming the workplace — from automating customer support to driving internal productivity. He shares practical advice on starting your agentic journey, debunks common myths, and explains why trust, data quality, and modular agent design are the pillars of successful implementation. Whether you’re leading a Fortune 500 company or bootstrapping a startup, this episode will shift how you think about work, leadership, and the AI-enabled future.
Key Moments:
00:00 Introducing Usman Nasir, VP of Agentforce Acceleration at Salesforce
03:13 The Future of Human and Digital Labor
06:32 Salesforce's Agentforce (Chatbot vs. AI Agents)
19:41 Real-World Use Cases and Misconceptions
34:16 Exploring AI in Operations Management
37:12 Identifying AI-Ready Use Cases
41:44 Change Management for AI Adoption
45:35 Lessons from Early AI Adoption
01:04:29 Future of AI Agents and Predictions
–
Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce
Mission.org is a media studio producing content alongside world-class clients.
Learn more at mission.org
1,861 Listeners
1,172 Listeners
1,476 Listeners
1,945 Listeners
9,189 Listeners
219 Listeners
171 Listeners
121 Listeners
40 Listeners
75 Listeners
276 Listeners
59 Listeners
6,444 Listeners
2,977 Listeners
37 Listeners
117 Listeners
87 Listeners
136 Listeners
251 Listeners
19 Listeners
640 Listeners
23 Listeners
58 Listeners
468 Listeners
73 Listeners
163 Listeners
8,214 Listeners