Disruptors

Did anyone in your household wake up to find a new video game, virtual reality headset, or console under the tree over the holidays? Do your kids spend hours on end online, watching their favourite gamers on Twitch, Tik-Tok, or YouTube? Is your business struggling to connect with young people, those elusive members of Gen-Z who don’t watch TV, listen to radio, or read newspapers?  If your answer to any of those questions is ‘yes’, this podcast is definitely for you.

On this episode of Disruptors, an RBC podcast, it’s ‘game on’, as host John Stackhouse dives into what are likely unfamiliar waters for most people over a certain age; the world of gaming, influencers, and esports. It’s projected to become a $300 billion dollar business over the next decade, and as John hears from his main guest, Adrian Montgomery, the CEO of Toronto’s Enthusiast Gaming, a staggering percentage of young people now consider it a key component of their very identities. Add it all up, and you’ll learn why gaming has become a critical conduit for reaching and engaging with that increasingly influential demographic in 2021, as Canada struggles to recover from the pandemic. 

John and Adrian will also hear from other organizations on the front lines of this disruption: Josh Marcus, the co-founder of Rumble Gaming and MKM Esports; Kevin Truong, the Head of Esports & Gaming at the Princess Margaret Cancer Foundation; and Tawanda Masawi, the CEO & co-founder of GameSeta eSports. Over the course of the conversation, they touch on a surprisingly broad range of topics, including the U.S. Presidential Race, how esports could supplant traditional sports, and even Sidney Crosby’s golden goal for Team Canada at the 2010 Olympics. 

Notes:

You can click the following links to learn more about the companies and organizations mentioned in this episode: Enthusiast Gaming, Rumble Gaming, GameSeta Esports, and the Princess Margaret Cancer Foundation’s Quest to Conquer Cancer. The latest numbers on video game spending in Canada can be found HERE. For further reading, we recommend Game On! A Look at the Economics of eSports, from RBC Direct Investing, and eSports: About To Go Mainstream, a previous Disruptors piece from December of 2017.

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Extraordinary. Unprecedented. Devastating. There’s no shortage of words that have been used to describe everything Canadians have endured over the past 12 months. COVID-19 has fundamentally disrupted our daily lives to such a degree that -- even though a vaccine is now being rolled out -- the ripple effects will be felt for years to come. But what will this “new normal” look like for businesses? Which changes will stick around, and which ones will disappear along with the pandemic? And how will the needs of consumers continue to evolve as we turn another page on our calendars?

On this special, year-end episode of Disruptors, an RBC podcast, host John Stackhouse welcomes back a voice that’s sure to be familiar to regular listeners; Theresa Do from RBC’s Thought Leadership Team. Together, they talk to a series of business leaders from across the country who’ve had to pivot their operations in dramatic and unexpected ways over the past year. They also delve into RBC’s world-class research to find out what these changes could signal about what’s coming our way in 2021.

This episode also features appearances from Soslan Tsoutsiev, the President of Transformer Table; Brandon Grossutti, the founder of FromTo; Andrew Feenstra, the owner of Cyclesmith; Alisha Esmail, the founder of Road Coffee Company; and Lisa Helps, the Mayor of Victoria, British Columbia. But listen until the very end and it’s Antoni Cimolino, the Artistic Director of the Stratford Festival of Canada, who will leave you feeling inspired and maybe even moved, with a poignant anecdote about the resilience of live theatre in times of pandemic.

Notes:

The following organizations  are featured on this podcast: The Stratford Festival of  Canada, Transformer Table, Road Coffee Company, FromTo, and Cyclesmith. You can learn more about the City of Victoria’s pandemic recovery plan HERE. Click the following links to read the full RBC reports on ‘8 Ways COVID will Transform the Economy and Disrupt Every Business’ and ‘Navigating 2021. You can find more world-class research on RBC’s Thought Leadership page. These previous episodes of Disruptors were also mentioned in this podcast: “Beyond the Cart: How Grocery Commerce is Transforming,” “To Go Please: How Food Delivery Platforms are Transforming Restaurants,” and “Open Oceans, Open Opportunity: Mapping Canada’s Role in the Blue Economy”.

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What do digital privacy and COVID-19 have in common with climate change, Kompromat, counter-espionage hackers, and the new Netflix movie “The Social Dilemma”? They’re just a few of the many topics that come up in a timely and compelling conversation with Canada’s so-called “Hacker King”, on the latest episode of Disruptors, an RBC podcast.

On the heels of new federal privacy legislation, host John Stackhouse sits down with Ron Deibert, founder of the Citizen Lab at the University of Toronto’s Munk School of Global Affairs and Public Policy, and author of  Reset: Reclaiming the Internet for Civil Society. They discuss how, in an era of record-breaking data generation and high profile digital security breaches, Canadian businesses can learn to access the potential of data and manage the risks by taking a wide-angled, interdisciplinary approach.

Featuring a guest appearance from Kevin Chan, Facebook Canada’s Head of Public Policy, this episode is essential listening for anyone concerned about the lack of strong protocols governing the collection of our online data. The concern is well-founded. But be sure to listen through to the end, because as you’ll hear from Ron, there are still reasons for optimism. 

Notes:

You can learn more about the Citizen Lab’s work at the University of Toronto HERE, or on Ron Deibert’s personal website. The latest numbers about the impact of cybersecurity incidents on businesses can be found on Statistics Canada’s website or in the Canadian Centre for Cybersecurity’s National Cyber Threat Assessment 2020. Kevin Chan recently co-wrote an editorial about social media regulation that was published in the Globe and Mail, and you can hear him on a previous episode of Disruptors about the dangers of deepfake technology. John also refers to a previous episode about the Intangibles Economy from November 24th when he mentioned Canadian IP leaving the country.

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It’s a term that’s been front and centre this fall, as the federal government considers ways to shepherd Canada out of the economic downturn caused by COVID: intellectual property. But what exactly is IP -- and how could it be central to the recovery?

On this episode of Disruptors, an RBC podcast, host John Stackhouse sits down for a no-holds-barred conversation with one of Canada’s most outspoken tech and innovation advocates: Jim Balsillie, a businessman, philanthropist, former co-CEO of Research in Motion, and Chair of Council of Canadian Innovators. Balsillie believes there’s simply too much at stake to continue the Canada’s current approach to innovation, which he says has allowed foreign companies to cannibalize our businesses, pulling the benefits of IP research and development out of the country. Balsillie believes we’re at a pivotal moment, in which our economic prosperity, digital sovereignty, even our national security, could be impacted for years to come.

Over the course of the conversation, Jim and John will also hear from CCI’s Director of Strategic Initiatives, Dana O’Born, and from a Canadian business leader who has successfully leveraged IP to grow his company. Jason Tham, the CEO of Nulogy will touch on the lessons he learned and discuss what needs to be done differently if Canada is indeed to become an IP powerhouse.

Notes:

Click the following links to learn more about the Canadian Council of Innovators, its recent open letter to the Prime Minister about nation building, and its plan for economic recovery. To read the Government of Canada’s National IP Strategy, click HERE. Jim Balsillie’s call for a national data strategy made headlines in the Financial Post and Toronto Star back in 2018.For more information about the businesses mentioned in this episode, visit Nulogy.com and Geocomply.com. If you enjoyed this conversation, you may also want to listen to these previous Disruptors episodes: Beyond Silicon Valley: Why We Need a Global Playbook For Innovation, and Global Canadians: The Tech Sector’s Secret weapon.

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There’s been no shortage of hype. Now, after years of headlines heralding it as a transformative technology, an evolution in wireless service, even a “game changer for humanity,” 5G is finally being rolled out across Canada by the big three telecom providers. But are we ready to make the most of it? And what does 5G’s arrival really mean for consumers and businesses? The possibilities are legitimately exciting.

On this episode of Disruptors, an RBC podcast, host John Stackhouse examines the true potential of this next-generation of wireless networks, as well as the apps and devices they will enable, with the help of the President of Bell Mobility, Claire Gillies. Together, they tackle the full spectrum of questions surrounding 5G, including why it’s really more of a “revolution” than an evolution, and how it will transform everything from healthcare to agriculture. You’ll definitely want to hear about the driverless combine John once saw rolling across the open prairie in Saskatchewan. Or about how 5G might finally make it easy to park downtown. 

You’ll get to hear about one of the cities on the front lines of adapting to this new economy. Cyrus Tehrani, the Chief Digital Officer for the City of Hamilton, shares his thoughts on how 5G will “level up” some of the services people depend on every day. And Keith Ponton, a Senior Systems Consultant from IBI group with decades of experience in the telecom business, offers his perspective on how Canada compares to other countries in the 5G race, and where the greatest opportunities for advancement lie.

Notes:

Two previous pieces from RBC’s Thought Leadership team are mentioned in this episode. Click the links to read Farmer 4.0: How the Coming Skills Revolution Can Transform Agriculture, and Paging Dr. Data: How the Coming Skills Revolution Can Transform Healthcare. For details on Hamilton, Ontario’s ‘Digital Transformation’, you can visit the city’s website. To learn more about IBI Group’s work in the fields of engineering, planning, transportation and technology, click HERE. And for the latest on Bell Mobility’s rollout of 5G services, go to Bell.ca

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From facial recognition software that fails to recognize women and people of colour, to Twitter algorithms which seem to prefer white faces in photo previews, there’s been no shortage of negative headlines about artificial intelligence over the past few months. But whether we like it or not, AI is at work all around us, all the time, and there’s a growing movement to make sure it’s being used in an ethical way.

A new survey from RBC’s world-class artificial intelligence research center, Borealis AI, reveals that most businesses in Canada believe it’s important to implement AI responsibly, but 93% experience barriers in doing so, like cost, time, or lack of understanding. And barely over half of them have someone on the payroll who’s responsible for ethical data and AI practices.

On this episode of RBC Disruptors, host John Stackhouse re-connects with the head of Borealis AI and RBC’s Chief Science Officer, Dr. Foteini Agrafioti, to learn about a new online hub called RESPECT AI, aimed at making open source resource code, tutorials, academic research, and lectures available to the entire AI community. He also sits down for a frank and challenging conversation about the risks and rewards of AI with Ruha Benjamin, a sociologist and an Associate Professor of African American Studies at Princeton, and Saadia Muzaffar, a Canadian entrepreneur, author, and the founder of TechGirls Canada.

Notes:

To learn more about Borealis AI, the work it’s doing, and its new RESPECT AI campaign, you can visit www.borealisai.com. RBC’s Thought Leadership Group has also published a new paper exploring ethical challenges in AI, which can be found at rbc.com/thoughtleadership. Ruha Benjamin’s website features a wide range of research and resources related to her studies on race, justice, and technology. For details on how Saadia Muzafffar’s non-profit organization is breaking down barriers for diversity and equity in science and technology, go to techgirls.ca.

You can hear previous episodes of Disruptors on the subject of artificial intelligence here: 

AI for Good: Battling Bias Before it Becomes Irreversible

AI For Good: In Conversation with Foteini Agrafioti

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It was already a challenge, even before the pandemic: helping young people and their families navigate Canada’s complex, fragmented mental health system. But experts say COVID could also serve as a catalyst for much-needed change, an opportunity to make meaningful improvements. Just like the rest of us, young people are spending more time than ever in front of screens; up to 7.5 hours per day, in the case of high school students. But those same apps and social media sites that are taking up more of our days could also be a force for good, as long as we use the right ones, in the right ways.

In honour of World Mental Health Day, this episode of RBC Disruptors delves into the potential risks and rewards of our growing dependence on technology during the pandemic. Host John Stackhouse sits down with two leaders in the field of youth mental health; Doctor Joanna Henderson, clinical psychologist, and director at the Centre for Addiction and Mental Health in Toronto, and Doctor Yuri Quintana, the Chief of the Division of Clinical Informatics at the Beth Israel Deaconess Medical Center and an Assistant Professor of Medicine at Harvard Medical School. He also hears from Shauna MacEachern, the executive director of Frayme, which leads a global network that connects young people with mental health and social services here in Canada and around the world.

Together, they discuss the explosion in the number of health and wellness apps that are available, how those apps can and should be evaluated for effectiveness, and what else needs to happen in order to break down barriers to accessing mental health services in Canada. You’ll also hear about the importance of collaborating with youth, and involving them in the development process, in order to ensure their needs are being met by a system that has historically failed to do so.

To learn more about the organizations mentioned in this episode, and the important work they’re doing, you can visit their websites: 

The Centre for Addiction and Mental Health (CAMH)

Beth Israel Deaconess Medical Center

Homewood Research Institute

Frayme: Youth Mental Health Resources

You can read the announcement about RBC’s partnership with HRI to study the effectiveness of mental health apps HERE.

 If you or someone you know is in need of mental health support, help is available. Visit the Government of Canada’s 

Mental Health Support page for links and phone numbers.

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Canadian women entrepreneurs are a dynamic and powerful economic force. After all, women own and operate almost one-third of all firms in Canada, and they start businesses one-and-a-half times more often than men, driving more than 117-billion dollars of economic activity per year. In other words -- if we want full economic recovery, we need to make sure female entrepreneurs are being given the tools they need. In this episode of Disruptors, powered by RBC, John Stackhouse speaks with Vicki Saunders -- founder of SheEO, an organization of "women supporting women-led Ventures working on the world’s to-do list,” about how different funding models and community-based networking can make a difference. He also speaks to Nita Tandon, founder, and CEO of Dalcini Stainless Incorporated, and Chenny Xia, co-founder of Gotcare -- Canada's largest self-directed home care provider, about how women do business differently, and the importance of the triple bottom line.

Some of the great organizations RBC partners with, to support women in business:

SheEO, RBC Canadian Women Entrepreneur Awards, Stand Up Ventures, Fortune’s Most Powerful Women and Dress for Success, and Catalyst. 

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The past eight months have been an unprecedented time of disruption in Canada. The COVID-19 pandemic has affected everything from how we work, learn, and shop to how we travel, entertain ourselves, and obviously, take care of ourselves when we get sick. Businesses have been forced to adapt almost overnight or close. Entire industries have been forced to pivot, and supply chains around the world have been strained or severed completely.

It’s against that backdrop that the RBC Thought Leadership Team released a document back in May called “8 Ways COVID Will Disrupt the Economy and Transform Every Business,” to give people a little guidance in these tumultuous times. But it’s clear now that the effects of COVID are here for the long-haul, which is why RBC’s experts and analysts have come together again to update their perspectives based on the very latest trends and data.

On this episode of RBC Disruptors, host John Stackhouse discusses the newly-updated report with one of the members of the RBC Thought Leadership Team who helped write it, Strategist Theresa Do. They’ll also hear from special guests, including the CEO of the Toronto Symphony Orchestra, Matthew Loden, Juno Award-winning singer/songwriter Jill Barber, the global head of public relations for Expedia, Nisreene Atassi, and influential sports marketer Mary De Paoli, who also happens to be an Executive Vice President and Chief Marketing Officer at RBC. Join them, for a fascinating exploration of COVID’s ongoing impact on the economy, and on our lives in general.

You can read the full, updated ‘8 Ways’ report here: www.rbc.com/8trends. You’ll also hear John refer to another RBC podcast, the “10 Minute Take.” You can find that episode at thoughtleadership.rbc.com/can-pro-sports-stage-an-epic-comeback/. The Toronto Symphony Orchestra’s COVID-related update is here: www.tso.ca/covid19, and you can listen to Jill Barber’s latest album here: www.jillbarber.com/. Nisreene Atassi is also the host of Expedia’s “Out Travel the System”, which you can find wherever you download podcasts.

RBC Disruptors is created by the RBC Thought Leadership group of RBC, and does not constitute a recommendation for any organization, product, or service. It is produced and recorded by JAR Audio. For more RBC Disruptors content, like and subscribe wherever you get your podcasts, and visit the Thought Leadership page at rbc.com

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When others see obstacles, entrepreneurs see opportunities. Nowhere is that more true than the up-and-coming generation of business minds, many fostered through NEXT Canada. The organization gives entrepreneurs a boost through education, mentorship, funding, and access to a strong entrepreneurial network.

In this episode of RBC Disruptors, host John Stackhouse speaks with three members of NEXT’s Class of 2020, who have bold goals for reshaping economic and social systems and the environment - which could have wide-ranging impacts for Canada and the world as a whole. They speak confidently, clearly, and urgently about the imperative for better solutions, right now.

Myra Arshad is the Founder and CEO of ALT TEX, an intriguing B2B sustainable textile solution. It takes paper and food waste and agricultural by-products and converts them into carbon-neutral, biodegradable fabrics.

Natasha Dhayagude is the Co-Founder and CEO of Chinova Bioworks. The company’s focus is revolutionizing the food and preservation process, by developing a natural preservative extracted from the stems of white button mushrooms.

Zach McMahon is the Co-Founder and CEO of LUCID, which is building AI music therapy products. It places music at the centre of not only mood-building, but mental health, thanks in part to AI analysis.

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