In this episode of This Mother Means Business, Laura dives into a topic that can transform your business: customer experience. Whether you’re running a product-based or service-based business, your ability to create an exceptional experience for your clients can make or break your success.

Laura shares insights from her 10+ years of entrepreneurship, emphasizing why repeat and referral business is the easiest—and most rewarding—way to grow. She explains how clear communication, attention to detail, and small yet meaningful gestures can turn first-time clients into raving fans who come back again and again.

If you’ve ever wondered how to create loyal clients who sing your praises, this episode is a must-listen!

In this episode you will hear:
00:00 – The Importance of Customer Experience
03:01 – Setting Expectations from Day One
06:13 – The Power of Little Things in Customer Experience

P.S. If you're looking for more support in your journey, here are three ways I can support you right now!

Join the This Mother Means Business Community. Dive into valuable resources, gain insights from other entrepreneurial moms, and access exclusive events designed to empower you with strategies to scale your business while keeping family and well-being at the forefront. Membership includes monthly networking calls, access to expert-led workshops, an engaged community forum, and supportive accountability sessions.

Apply for The Ambition Mastermind. For established entrepreneurs seeking dedicated support, the Ambition Mastermind provides personalized guidance to elevate your business strategy and leadership skills in a small group environment. You’ll connect with a community of peers for additional support while receiving the focused direction needed to build a sustainable business that aligns with your goals.

Book a Discovery Call. Let’s chat about where you are and where you want to go! Together, we can explore the community, mentorship options, and resources that best align with your vision and values—empowering you to make intentional moves toward a profitable and fulfilling business.

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