Courage is key to shaping the future of sales and leadership.

Duncan Taylor, COO and SVP of the Washington Bankers Association, reveals how attributes such as bravery, ethics, and understanding drive success in evolving industries. With a career that ranges from technology startups to nonprofit work, Duncan offers a refreshing take on developing talent and building effective leaders.

Listeners will gain insight into the challenges of hiring and retention, the balance between innovation and compliance, and the significant impact of coaching on workforce performance

In this episode, you’ll learn:

1. Courageous Leadership: Embracing fearlessness and integrity in decision-making.

2. Pathways to Inclusion: Expanding talent pipelines beyond traditional parameters.

3. Power of Mentorship: Fostering authentic human connections to maximize growth.

4. Cultural Transformation: Aligning compliance with community-centric initiatives for equitable access.

Resources:

Duncan Taylor’s LinkedIn: https://www.linkedin.com/in/duncanjtaylor/

Learn more about Washington Bankers Association: https://www.wabankers.com/

Learn more about Integrity Solutions: www.integritysolutions.com/

Jump into the conversation:

(00:00) Meet Duncan Taylor

(04:54) Addressing pain points: hiring and retention trends

(05:38) Bridging the generational talent gap

(08:38) Inclusion and compliance in financial services

(10:26) The power of coaching in millennial and Gen Z engagement

(17:03) The evolving perception of sales in banking

(20:05) Continuous learning in a rapidly changing industry

(24:18) Embracing integrity and values-based sales

(27:35) The influence of integrity selling on leadership