Simply put, Tekmetric is the best shop management software on the planet. So, if you're not using it, you're shop isn't where it could be. Try them out HERE

If you listened to ep 10, Matt Lofton from Elite Worldwide called me out about how I handled a tech at my shop. And now, that situation is in a better place. I need that accountability. I think every shop owner does. Find out how Elite Worldwide can help you HERE

Register for Fueling Connections in Mooresville, NC April 11-12 with Josh and Lola: CLICK HERE

In this episode, Mike Allen, Bryan Pollock, Josh Parnell, and (Lola) Lauralee Schmidt talk about Fueling Connections coming up in April and why it's an important event for shop owners. Mike confessed about a blunder at his shop last week, too. 

00:00 It Snows Where Bryan Lives and Doesn't Where Mike Lives

07:34 Leadership Coach and Speaker Journey

15:00 Overlooked Car Issues Lead to Repairs

19:32 TechMetric Boosts Business Performance

23:38 Customer-Supplied Parts Installation Issue

32:34 Evolving Leadership Processes

37:41 Improving Missed Call Response

43:30 "Connection Before Profit"

44:32 "Empowering Service Teams for Growth"

50:56 Varied Commitment Among Team Members

59:36 Automotive Leadership Focus

01:01:52 Confessions of a Shop Owner