Last week I talked about the importance of building trust with your clients in order to have a great client relationship.

If you're in a relationship or you've ever been in a long-term relationship, you know that communication is key to having great relationships with people. Now, that might be true with a spouse, but it's true with anybody in your life, and it's definitely true with clients.

So today I want to share a really simple framework that you can use with all of your communication with clients to ensure a great outcome at every step, and so that you don't waste time with all the things that can happen when communication goes astray.

Tune into this episode to hear:

• Why having to refer to the contract means you’re not communicating effectively
• How using “bookends” brings clarity to every client conversation
• Why it’s important for a client to have the next steps clearly written out

Learn more about Pia: 

• Learn more about No BS Agencies Mastery
• No BS Launchpad
• No BS Agency Owners Free Facebook Group
• The Show Your Business Who's Boss Crash Course 
• Start reading the first chapter of my book
• Piasilva.com
• The 50/25/25 Rule to Profit and Freedom™ Mini Course