Do you want clients who rave about your firm to their friends and family—and employees who would never dream of leaving? In this episode of the Law Firm Growth Acceleration Podcast, host Andy Stickel sits down with Joey Coleman, bestselling author of Never Lose a Customer Again and Never Lose an Employee Again.

Joey shares powerful, low-cost strategies for creating unforgettable experiences that turn clients into referral machines and employees into loyal advocates. Drawing on his eclectic background as a lawyer, consultant, CIA and Secret Service alum, and professional speaker, Joey breaks down the psychology of loyalty and shows how law firms can stand out with small, thoughtful actions.

If you want to transform both client and employee relationships, this conversation will give you practical tips you can implement immediately—before your competition does.