You know what's crazy? I had my once-a-month coaching call with Matt Lofton the other day, and I was actually looking forward to it! It's crazy that once you start to see results from hard work, you look forward to the hard work. Do you need accountability in your shop? Reach out to Elite Worldwide and get it today. CLICK HERE

Tekmetric is awesome. It's made my shop awesome. I could leave it there, but because it's changed my shops future, I want the same for you. Can you make your shop more awesomer than mine? Start HERE

Did you see the videos from my conversation with Carrie-Lynn with Turnkey Marketing? She said some spicy things about marketing and how many shop owners SUCK at marketing. But, she was spot on. Man, she helps my shop online. She can and will for you too. Learn more HERE

Taylor Wilson is the President of Velocity Auto Care and today he and Mike talk about how having kids changes how you run your business. If done right, for the better. Also, how has he learned to manage his shop from afar? Learn today.

00:00 "Decline in Car Count Observed"

04:31 "Just Say Yes" Critique

08:38 Morning Training for Exceptional Service

10:18 Missed Events Due to Hunting

15:19 Overcoming Focus Challenges

17:28 Complacency Led to Business Decline

22:38 "Photo Requirements Challenge Workflow"

26:08 Technicians Willing to Work Saturdays

27:23 Car Service Convenience Challenges

31:24 Adapting to Change and Accessibility

34:20 Open-Minded Business Approach