Mark Simpson, Founder and CEO of Pillar, joins Bob Pulver to discuss the evolution of AI in HR and the challenges in the interview process. Mark highlights the importance of mitigating human bias by making interviews more efficient, effective, and equitable. He explains how Pillar’s interview intelligence platform uses AI to guide interviews, provide interview questions, and summarize conversations. The goal is to save time for recruiters, improve decision-making, and create a more data-driven and fair interview process. The conversation explores the topic of Quality of Hire and the responsibility of Talent Acquisition as it relates to this important metric. Bob and Mark discuss the importance of considering the entire talent lifecycle, from applicant to alumni, and identifying potential issues that may lead to early employee turnover. They also touch on the use of AI in HR and the potential for AI to revolutionize the industry. The conversation concludes with a discussion on personal and organizational adoption of AI, the need for responsible use, and the importance of upskilling.

Keywords

AI, HR, interview process, efficiency, effectiveness, equity, interview insights, interview intelligence, hiring decisions, biases, data-driven, fair assessment, quality of hire, talent acquisition, talent lifecycle, employee turnover, AI in HR, AI adoption, responsible AI, upskilling

Takeaways

Sound Bites

Chapters

00:00 Introduction and Background

03:04 The Evolution of AI in HR

06:26 The Challenges in the Interview Process

10:56 Focus on Interview Insights and Intelligence

14:43 Tackling Summarization and Mitigating Biases

18:11 Involving Interviewers in the Process

21:10 The Impact on Tenure and Engagement

26:11 Measuring Quality of Hire and Reducing Turnover

26:58 The Role of Talent Acquisition in Quality of Hire

32:22 The Potential of AI in HR

40:03 Personal and Org Adoption of AI

46:04 Responsible Use of AI and Upskilling

Mark Simpson: https://www.linkedin.com/in/markjsimpson

Pillar: https://pillar.hr

AI-Generated Interview Guide (skills-based interview questions to ask based on your JD)

Job Description Analyzer (inclusive language, excessive jargon, etc.)

Aptitude Research Report (The Impact of Interview Intelligence on Speed, Fairness, & Quality of Hire)

Blog: One In Four Interviews Are Biased

For advisory work and podcast sponsorship inquiries:

Bob Pulver: https://linkedin.com/in/bobpulver

Elevate Your AIQ: https://elevateyouraiq.com