In this episode, Matt challenges Mike to maximize his top-performing store without neglecting the fundamentals, like building stronger staff relationships. Ouch. That's what shop coaching is for, though! Sometimes, the toes need to get stepped on. 

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00:00 Self-Reflection and Accountability

05:10 Streamlining Shop Management with Tekmetric

08:59 Streamlined Estimate Notification Service

10:11 Boosting Tire Sales Strategy

14:21 Manual Process Checklists внедрение

18:11 Professionalizing Customer Experience

22:00 Improving Listening in Relationships

23:12 "Balancing Work and Family"

28:54 Tekmetric Sales Tracking Insight

32:03 Understanding Sales Cycle Timing

36:01 Increasing Sales Through Advisor Practice

38:28 Efficient Client Follow-Up Strategy

42:58 "Enhancing Phone Skills for Sales"

44:28 "Never Write NVH Without Test Drive"

47:44 Revenue Goals and Projections

53:00 Understanding Business Break-Even Points

55:19 "Broadening Perspectives at Events"

57:41 "Reconsidering My Words"