Confessions of a Shop Owner

Ep 38 - Jack Shields | Mike vs Jack - Who's Right in the Free Diag Debate?


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Jack Shields is the owner of Jack's Auto and Tire in Chrystal Lake, Illinois. Today, he joins Bryan and Mike to reignite the conversation about free diag, pricing, and the ups and downs of shop ownership. Jack started in the industry working in his father's shop and now runs a brake-focused shop, and stresses being transparent and building trust with customers. 

00:00 "Embracing My Way in Auto Sales"

06:06 Struggling to Delegate Business Tasks

15:03 Strategic Giveaway Advice for Shops

19:51 Improving Mechanic Training Quality

22:26 Specialty Shops' Worth Defended

27:37 Contemplating Business Expansion Decisions

34:34 Cost Breakdown for Labor and Parts

41:34 Car Repair Assistance Overview

48:38 Corporate Takeover of Local Shops

49:47 Retiring Shop Owners Face Transitions

58:34 Mug Club Proposal for Revenue

01:00:15 Exclusive Specialty Auto Shops

01:08:32 "Friday Night Automotive Hangout"

...more
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Confessions of a Shop OwnerBy Mike Allen

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