Is your shop management software giving you a headache? Mine was too, till I made the switch to Tekmetric - give them a try. CLICK HERE

Today, Zeb Beard tells the story of how he became a baller shop owner and why he has a no-nonsense approach to customer service. He also brags on his unique business model, which includes a massive 62,000-square-foot facility. He lives on-site and has living quarters for potential out-of-state hires. Crazy huh? You also won't believe Zeb's marketing strategy.

00:00 Thorough Vehicle Quality Assurance

08:38 Remote Worker Accommodations Concept

13:04 Dozer Foundation Miscalculation

16:57 Trusting Instincts in Hiring

26:39 Avoiding Unwise Business Competition

28:40 Affordable Coaching: Life-Changing Impact

34:42 Joining BNI and Business Coaching Experience

41:30 Developing Wine Tasting Skills

47:06 Parallel Lives in the Auto Industry

50:52 Engine Sales Experience and Challenges

54:12 Customer Refuses Warranty Return Process

01:01:50 Heaviest Tanning Bed Experience

01:09:12 Discovering Dirt Track Racing

01:10:18 Go-Kart Adventures of the 90s

01:16:10 "Confessions of a Shop Owner"