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Joe Adams is a second-generation shop owner at Adams Automotive in Houston, Texas. Joe talks about the challenges of trying to carry on the family business. Mike and Joe talk a lot about Joe's mentor, Todd Hayes, and how he's helped Joe realize a few key things: to focus on what works and strive for high-margin through exceptional customer service. 

00:00 "Business Boom Post-COVID Surge"

03:58 Business Transition Concerns

08:05 Assessing Technician Expertise

13:11 Father-Son Business Dynamics

15:03 Girlfriend's Intuition Senses Troublemaker

19:08 Success and Financial Fulfillment

23:41 Passion and Hard Work Balance

24:40 Reflective Leadership and Sales Coaching

28:25 Work Variety and Training Passion

31:40 Service Pricing Justification

33:40 "Maximizing Profit Through Selective Work"

37:53 "From Facebook to Full Parking Lot"

40:21 "Controversy on Opening Sundays"