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The importance of choosing the right 3PL, the impact of staff turnover on business accuracy and consumer satisfaction, and the evolution and restructuring of companies to avoid bloating and middle managers.

Jordan West and Izzy Rosensweig share insights on the challenges and opportunities in the e-commerce and fulfillment industry. From the impact of shipping regulations and logistics on cross-border commerce to the importance of efficient 3PL partnerships, they dive into key strategies for success. 

Listen and learn in this episode!

Key takeaways from this episode:

• Recognizing scalability as a key factor and addressing unrealistic claims of unlimited scale and overly optimistic projections.
• Utilizing tools such as HubSpot for B2B, integrating Slack with tickets and CRMs, and leveraging email reminders for business operations.
• Highlighting the importance of customer experience and effective communication with 3PL providers, emphasizing the significance of immediate communication and problem-solving for efficient business operations.

Recommended App/Tool:

Sendlane: https://www.sendlane.com/

Hubspot: https://www.hubspot.com/

Notion: https://www.notion.so/product

Recommended Audiobook/Podcast:

All in: https://www.allinpodcast.co/

Same As Ever: https://www.audible.com/pd/Same-as-Ever-Audiobook/B0C1HS5WG1

Today’s Guest:

Izzy Rosenzweig, CEO of Portless, is a veteran of the DTC industry for over 10 years. After opening his China-based fulfillment center to improve customer experience, Izzy recognized an opportunity to assist other DTC brands with direct shipping to their customers, leading to the birth of Portless. 

Connect and learn more about Izzy and Portless here: 

Website: https://www.portless.com/

LinkedIn: https://www.linkedin.com/in/izzy-rosenzweig-13653846/

X: https://twitter.com/IzzyRosenzweig