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Elite Worldwide will keep you accountable and show you the road to shop success. They are for me. Find out how HERE

Register for Tekmetric's Tektonic Conference in Huston coming up in 2026 HERE

In this episode, Mike, Bryan and Bret Fadely get way off topic. But, that's normal around here! Bret opens up about the impact of staff turnover on his business and how attending this year's ASTA Expo helped rebuild trust and team morale. The guys also dive into the realities of shop ownership and customer service, including when to go above and beyond for clients—even if it means renting a work vehicle after multiple repair failures.

Timestamps:
00:00 "Who is Wearing the Better Jacket?"

04:30 "Claiming Credit, Dodging Blame"

09:19 "Reinvigorated by ASTA Event"

10:29 "Reflecting on Expo Attendance"

14:27 Transmission Failures and Delays

17:28 "Customer Satisfaction Over Costs"

21:01 Technician Mix-Up Over Transmission

26:15 "COVID Hospital Scare"

27:31 Bryan's Health Scare

31:42 "Super Saturday Training Event"

36:24 "Building Stronger Membership Together"

40:01 "Best Hurricane ASTA Moment"

42:04 "Bar Preparedness for Events"

46:25 "Charity Plans with SD Charities"