Today, I remind Lucas that Tekmetric is the superior Shop Management System. Maybe he will make the switch? I know you should. Learn more HERE

Today, Mike and Lucas talk about embezzlement, yelling at customers as a shop owner, and how to learn lessons from mistakes.  Lucas talks about a leadership class in San Diego he attended and how it impacted his management approach. Lucas then enters the confessional to talk about a confrontation he had with a customer he should have fired years ago. Does he regret how he handled it? 

00:00 Leadership Psychology in Business Deals

05:21 Rewriting Your Inner Dialogue

12:11 "Embrace Struggle, Aspire Higher"

20:40 Cookie Shop Car Service

25:13 Morning Decision-Making Moment

31:00 Regret Over Rushed Manager Changes

31:44 Reflection on Past Decisions

39:04 Close-Knit Workplace Bonding

47:26 Demanding Employer with Communication Struggles

51:40 Establishing Family Business Governance

57:41 Changing Stories Trigger Suspicion

01:02:38 Hiring a Coach Experience

01:06:34 Opposing Frivolous Lawsuits for Healing

01:11:07 City Controller's $52M Theft Uncovered

01:15:00 Unintended Consequences of Reporting Fraud

01:24:28 IRS Tax Liability Confusion

01:30:13 Unmanaged Culture and Leadership Issues

01:31:36 Confidence in Problem-Solving Ability

01:36:25 Confessions of a Shop Owner