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In this episode,  Dutch Silverstein shares his stance on pricing, saying many shops simply miss the mark. Dutch then enters the confessional, and you'll hear him share some crazy stories.

00:00 "Moral Compass Mid-Course Correction"

07:08 Free Diagnostics in Repair Scenarios

15:22 "The 5% Dilemma in Auto Shops"

17:18 Pre-Approval for Repair Evaluation

24:20 Flexible Diagnostic Retainer Policy

30:30 Finding Top Dead Center

36:07 Effective Communication & Responsibility

39:24 Pay Structures in Auto Repair

47:53 Labor Rate Posting Rules

51:41 "Mixed Signals: Pizza Amidst Pay Cuts"

53:57 "Secret Pizza Party Advice"