One of the greatest frustrations of being a practice owner is working with staff who lack accountability. Meaning, they failed to do what they know is expected of them or they fail to follow through with what they say they are going to do. In both of these instances, the employee clearly knows and fully understands that it is their responsibility to complete a particular task, and yet chooses to not complete it. Why is this? Why is it that some people rise to the occasion and hit their targets with great pride, while others are not bothered by incomplete tasks. It all comes down to accountability and staff accountability comes from leadership.

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