Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

Sometimes you have to make the difficult decision of firing a customer. 

Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.

Andrew’s background and how he got started. 0:00

What is a written and signed estimate? 5:13

The importance of making your business safe. 10:09

What was the catalyst for Andrew to start a change in his business? 13:58

When you first start going to training or events, what does it look like? 18:20

Go to other places and meet other people. 24:36

David’s time in the mastermind group. 25:28

How do you know if you’re making money? 31:52

How much are you at the shop and how much do you need to be there? 38:25

Don’t feel like you’re being attacked. 42:50

How do you know if you’ve met someone who’s a bad influence? 47:30

Did he file a deceptive trade practice lawsuit on a car? 54:08

How does it feel when a customer doesn’t fix a problem they caused? 57:40

I’m gonna get sued. 58:29

How to get your credit card company to drop the chargeback. 1:02:41

Do you have recorded calls you can take with you? 1:08:51