Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

Are you really helping customers by keeping your prices "affordable"?

What's the real cost of cheap auto repair? Kent and Cecil Bullard of the Institute for Automotive Business Excellence offer their perspective from Vision KC 2023. 

[00:02:15] Artificial sweeteners and health.
[00:04:29] Erythritol causing heart attacks.
[00:07:38] Charge for your time.
[00:09:44] Paying Technicians Fairly.
[00:15:28] Shortage of skilled technicians.
[00:16:33] Charging for diagnostic time.
[00:19:13] Car repair horror stories.
[00:23:31] Lack of training for technicians.
[00:26:00] Wrong client incident.
[00:29:47] Fixing the industry.
[00:32:32] Education and Experience.
[00:37:21] Toxicity in the workplace.
[00:38:56] Communication problems in the industry.
[00:43:29] Negative shop talk.
[00:45:03] Fracturing the industry.
[00:49:38] Backbiting and Communication in the Industry.
[00:51:41] Technical knowledge gap.
[00:54:12] Training and mentoring technicians.
[00:57:20] Building a Skilled Workforce.
[01:00:49] Finding Solutions for Industry Issues.
[01:03:58] Low Technician Wages.
[01:07:19] Warranty times and manufacturers.
[01:10:23] Balancing tech efficiency and pricing.
[01:13:44] Specializing in car repair.
[01:16:09] Unrealistic expectations in trade schools.
[01:20:24] Revenue over hours.
[01:21:43] Meeting customer expectations.
[01:24:24] Work boundaries and accountability.
[01:27:29] Employee productivity and expectations.
[01:30:35] Working on cars.