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Recorded live at ITTC 2023, David and Lucas are joined by Ryan Giddings, owner of Church Street Garage.

Topics discussed:

How did you get into the industry? (0:00)

What makes a good shop? (6:06)

What will happen if you don’t talk to the customer? (14:11)

You buy the blue sky. (19:47)

Hard to work for while in a tech position. (22:02)

Do you ever put your dad voice on? (24:00)

How can losing clients lead to burnout? (29:03)

Raise your rates! (37:37)

The problem with comparing yourself to plumbers. (44:07)

Knowing what the shops around me are charging. (51:21)

Working for people who can't afford to pay you. (53:07)

Educating consumers on how to get discounts. (1:00:31)

Complaints from customers about trucks. (1:02:33)