Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

How important do you think it is for service technicians to understand the inner workings and theory of operation of the vehicles they work on? How does this knowledge affect the quality of their work?

In this episode, David and Lucas speak with Mini & Land Rover expert Tom Morgan and Justin Kidd, the Technical Sales and Service Specialist at ATS Carbon Clean from ITTC 2023.

Topics Discussed: 

[00:00:06] Controversial New Yorker mocks his badge.

[00:05:37] Rock drummer turned car dealership employee turned marine tech.

[00:09:18] Switched from BMW to Mini Cooper dealership, disaster.

[00:13:41] Service manager challenges the technician, who exceeds expectations.

[00:16:26] Efficient method earns big but causes trouble.

[00:19:03] Using tools efficiently and getting positive results.

[00:23:51] From music to cars, finding my path.

[00:25:11] Moved from New York to California, favorite technician experience in a dealership. Organized chaos, workflow, and efficient systems.

[00:29:00] Accidents became an opportunity, leading to success.

[00:33:12] IPR connector issue causes high oil pressure.

[00:37:16] IScan saves money. Check VGT for issues.

[00:38:25] Recalled trucks pose problems for dealers and customers.

[00:44:37] No coolant, cylinder head lifting off the block. Costly engine repairs needed, unhappy customer.

[00:46:42] Chevys have faulty turbo engines.

[00:51:29] Strange events lead to a man buying a car.

[00:55:44] Expensive European remake, old cars are making a comeback.

[00:57:11] Invest in cool factor, if you can