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In this episode, recorded live at ITTC, Ashley Jo and Jeremy Bloom courageously open up about their struggles with hiring someone with addiction and the profound impact it has had on their life and business. They recount the distorted narrative they had created and the dangerous consequences that follow when you refuse to see what's happening in front of you. This episode also explores workplace dynamics, from harassment and responsibility to the challenges of hiring and retaining employees.

Topics Discussed:

[00:03:31] Vehicle inspected, detailed notes, no special treatment.

[00:06:53] I don't know what I'm looking at, broken, fix it, sign and pay.

[00:14:18] Clients want engagement and advice on car service.

[00:15:58] One guy does 90% of the work.

[00:24:40] Ignoring the reds, they focus on the $3,000.

[00:29:42] Reckless technician causes workplace drama, returns twice.

[00:32:10] Employee's erratic behavior caused multiple issues, exits.

[00:41:21] Addiction fuels destructive stories and behavior.

[00:47:37] Mistakes pile up, trust lost, resignation follows.

[00:52:06] Moved to St. Louis for job, reminisces Simpsons DVD.

[00:57:27] Lucas, truck at shop, hiring is awful.

[01:00:07] Addicts blame others, causing trust issues.

[01:09:16] Volvo issues, expensive repair, ruined friendship.