Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

Steven Fafel, the co-founder of Auto Ops, joins Lucas and David. They discuss the challenges of scheduling in the auto repair industry, ethical considerations around customer data, and dealing with demanding customers.

[00:02:19] Founder moved to Coreyville, Pennsylvania.

[00:05:20] Companies have different values; Carolyn understands us.

[00:14:53] Popeyes, Burger King are owned by the same company. CEOs invested personal money to revive Burger King. Mindset change is critical to success.

[00:18:03] Changing industries, leaving a lasting impact.

[00:23:20] Scammers targeting shops' clients, charging extra money.

[00:32:02] Closing shop, debt, revenge on customers.

[00:37:08] Assault on employees, fraud, disrespect, workload, unwanted customers.

[00:43:08] Late arrival disrupts schedule; customer demands special treatment.

[00:47:25] Firestone's open seven days a week, teaching customers not to wait. 

[00:52:30] Treating everyone equally and communicating effectively.

[01:02:09] Retention with introverts: service and scheduling.

[01:05:45] Optimize technician schedules, and manage repair orders efficiently.

[01:11:18] Zapier integration causing frustrations in workflow.

[01:16:27] Online scheduling company focuses on customer engagement.

[01:22:04] Informative trade show, connects with industry leaders.