Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Scott Hicks, Technical Training Instructor with CTI. Scott discusses his concerns with possible business ownership. David draws from his own experiences with opening a business, sharing insights on what worked and what didn't in attracting customers. Before you consider opening your own business or going out on your own as a mobile diagnostician, listen to this episode first!

Topics discussed:

[00:04:49] Are there three sides to every story?

[00:10:32] Shocked by festering issues, struggling with communication.

[00:15:57] You questioned, tensions escalated, unaware of it.

[00:20:06] Employee resistance, compliance, rule changes, job dissatisfaction.

[00:23:57] Opinion on coolant; specific Audi coolant needed.

[00:33:17] I love diagnosing cars and helping others.

[00:38:53] Mobile diagnostics, Scott Hicks needs customers- how?

[00:40:03] Budget crucial. Seek industry friends' expense insights.

[00:48:50] Personal assets and house exempt in Kansas.

[00:54:33] Struggling to get customers in my business.

[01:02:39] "Shoploaner.com offers affordable loaner services for shops."

[01:05:27] Shop owners need reliable technicians on call. Owning a business is not freedom, but it is stressful and financially demanding.

[01:12:57] Flippant attitude, questions, incompetent actions, negative reviews.

[01:18:34] Oil level problem, car wash, technician error.

[01:21:05] Apology for the bad choice of words.