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Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, David and Lucas are joined by popular content creator, Chris Enright. They discuss the credibility of reviews, the importance of training for technicians, the struggles faced by both shop owners and technicians in the industry, and the power of networking and self-assessment.
Topics discussed:
00:03:05 Apology, redemption, and offer to help.
00:08:00 People are paranoid and accusatory.
00:11:25 A Suspicious reviewer asked for discounts for problematic repair.
00:16:28 "Crappy owners and techs, find better opportunities"
00:24:48 Technicians should prioritize training for career growth.
00:30:23 George had an epiphany about money.
00:35:20 Raise prices as people complain about everything anyway.
00:40:50 Investment disaster, anger, and costly uniform mistake.
00:47:29 Poor marketing; reach new audiences with influencers.
00:51:05 Paid for Matt's training to educate him.
00:56:27 Networking changed business and improved family life.
01:00:38 People learn to explain things faster.
4.7
7878 ratings
Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Make sure you mention: CTISUMMER to get FREE data migration!
If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.
Click here to register: https://geni.us/PlanWithThePros
Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.
Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!
In this episode, David and Lucas are joined by popular content creator, Chris Enright. They discuss the credibility of reviews, the importance of training for technicians, the struggles faced by both shop owners and technicians in the industry, and the power of networking and self-assessment.
Topics discussed:
00:03:05 Apology, redemption, and offer to help.
00:08:00 People are paranoid and accusatory.
00:11:25 A Suspicious reviewer asked for discounts for problematic repair.
00:16:28 "Crappy owners and techs, find better opportunities"
00:24:48 Technicians should prioritize training for career growth.
00:30:23 George had an epiphany about money.
00:35:20 Raise prices as people complain about everything anyway.
00:40:50 Investment disaster, anger, and costly uniform mistake.
00:47:29 Poor marketing; reach new audiences with influencers.
00:51:05 Paid for Matt's training to educate him.
00:56:27 Networking changed business and improved family life.
01:00:38 People learn to explain things faster.
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