Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, recorded live at the Ratchet and Wrench Management Conference 2023, David and Lucas sit down with Jonathan White, the owner of Phil's Pro Auto Service in Greely, CO. We dive into topics ranging from the dynamics of small towns affected by oil production to the importance of trust in a family business. Jonathan shares his transition from employee under his father to becoming the owner and the progression the business has made under his leadership.

00:03:00 Want a Lucid? Congrats! They're awesome!
00:07:38 AG support and tech sectors cause town growth.
00:13:05 Inflated salaries approved after increasing taxes.
00:21:35 Luxurious tasting with aged cheese and scenic view.
00:25:27 Weird off-the-beaten-path restaurant with fantastic food.
00:32:44 College graduate falls into the successful car business.
00:37:08 Trust in Dad's business, legacy, backing off.
00:40:43 Tech burnt out, low wages, now successful.
00:45:54 Improving processes, maximizing efficiency, maintaining reputation.
00:53:42 Decline in automotive technicians; perception unchanged.
00:56:36 Long diagnostic process, uncompetitive price for repair.
01:05:13 Business model like Congress paying off special interests. Future generations will suffer consequences.
01:08:32 Oil change controversy: quality vs. cheaper options.
01:12:26 Use cheap parts, deceive clients, and get the job.
01:21:57 Coupons, mailers, discounts, no cheap oil changes.
01:24:33 Trade in after two years hold for 7.